Ever-So-Lean Podcast

The Emergence of an Unexpected Leader: Between the Pages

In this special episode of the Ever-So-Lean Podcast, the tables are turned as Matt Sims steps into the guest’s chair, with Burnout Queen Nicola McCrabbe at the helm. Nicola dives deep into Matt’s personal journey and his newly released book, The Emergence of an Unexpected Leader.
The book chronicles Matt’s inspiring rise from a "disruptive" low-grade student who was written off by teachers to a respected leader on the global stage. Through candid reflections on his rollercoaster path to success, Matt shares his experiences overcoming personal anxiety, public breakdowns, and the pressures of leadership. Nicola’s insightful questions invite listeners to walk with Matt through both the victories and the hardships that shaped his approach to continuous improvement, resilience, and people-focused leadership.
Matt introduces listeners to his Bridge of Inspirational Leadership framework, a guiding philosophy developed through 25 years of real-world learning and growth. Built on the pillars of Respect, Authenticity, Engagement, and Empowerment, this framework offers a practical roadmap for aspiring leaders seeking high performance and personal fulfilment.
Listeners will find inspiration in Matt’s story of transforming adversity into strength and will gain valuable insights on authentic leadership and continuous improvement. Join us for this powerful episode as Matt shares the essential lessons behind his transformational journey—reminding us all that setbacks can be stepping stones to excellence.
Key Takeaways:
1. Resilience Through Personal StrugglesMatt’s journey of overcoming anxiety and self-doubt-built resilience and shaped his authentic leadership style.
2. Education and Self-PerceptionRecognising that traditional education methods didn’t suit his learning style helped Matt understand the importance of personalised approaches, foundational to the "Ever So Lean Rising Stars" programme.
3. Humility and Lessons from Early RolesExperiences in customer service roles, like working in a supermarket, taught Matt persistence, hard work, and people skills essential to his leadership journey.
4. Mental Health AdvocacyHis public breakdown and recovery drive his commitment to mental health awareness, illustrating vulnerability as a strength in leadership.
5. Transformative Influence of Mentorship and SupportEncouragement from his support network and mentors fuelled his career advancement, underscoring the impact of supportive relationships on personal and professional growth.
6. Empathy-Driven Leadership ModelMatt’s "Bridge of Inspirational Leadership" framework for high performance, emphasises Respect, Authenticity, Engagement, and Empowerment, highlighting the importance of people-centred leadership.
7. Encouraging Reflection and Continuous GrowthReflecting on his journey after Amazon enabled Matt to channel his experiences into writing, showcasing reflection as key to leadership development.
8. Normalising Vulnerability and HumourMatt’s openness in storytelling and willingness to laugh at himself make his leadership relatable and underscore the human side of leadership.
9. Empowering Future GenerationsThrough initiatives like the Rising Stars program, Matt promotes growth-mindset principles, helping younger generations build resilience and adaptability.
10. Storytelling as a Leadership ToolWriting The Emergence of an Unexpected Leader allowed Matt to process his journey and connect with readers, demonstrating how personal storytelling can inspire others.
 
🔗 Useful Links
Nicola McCrabbe's LinkedIn - https://www.linkedin.com/in/nicolamccrabbe/
Nicola's Book 'Burnout Be Gone' - https://amzn.to/3CbjvBz
 
The Emergence of an Unexpected Leader - https://amzn.to/3XZm7JZ
Audiobook UK - https://www.audible.co.uk/pd/B0DLLLXZBK/?source_code=AUKFrDlWS02231890H6-BK-ACX0-419072&ref=acx_bty_BK_ACX0_419072_rh_uk
Audiobook USA - https://www.audible.com/pd/B0DLLMCW2H/?source_code=AUDFPWS0223189MWT-BK-ACX0-419072&ref=acx_bty_BK_ACX0_419072_rh_us
Audiobook Canada - https://www.audible.ca/pd/B0DLLLM2TJ/?source_code=AMNORWS022318003G-BK-ACX0-419072&ref=acx_bty_BK_ACX0_419072_rh_ca
Audiobook Australia -  https://www.audible.com.au/pd/B0DLLMLKG1/?source_code=AUDORWS022318009C-BK-ACX0-419072&ref=acx_bty_BK_ACX0_419072_rh_au
 
Find out more about Ever-So-Lean, working with us, and our learning programs at www.eversolean.com
Visit the BQF to learn more about the wonderful work they do - https://www.bqf.org.uk/
Enrol in the Online Improvement Kata & Coaching Kata Basics Course. Upskill your coaching skills with the ONLY Kata training created by Jeffrey K. Liker and Mike Rother! - https://toyota-way-academy.teachable.com/?affcode=43912_2uzhk5-x
 
Please don't forget to show your support and help the Ever-So-Lean Podcast thrive by taking a moment to rate and review it, your feedback matters! 

Lean Culture Exposed: What You Need to Know

In this episode of the Ever-So-Lean Podcast, we welcome the legendary Paul Akers, renowned author and founder and president of FastCap, for a deep dive into the world of Lean mastery. Known for his revolutionary "2 Second Lean" philosophy, Paul has inspired countless businesses and individuals worldwide to embrace continuous improvement. From starting FastCap in his garage to expanding it into a global powerhouse, Paul’s journey is nothing short of extraordinary.
Together, we explore some of Lean’s most common pitfalls and mistakes Paul has come across when implementing Lean, and look a what some of the critical principles look like in reality,  including the power of having a big vision, leading from the Gemba, and the transformative impact of small, daily improvements. We’ll also dig into Paul’s unconventional approach to hiring, the importance of growing people, and how Lean education is changing the lives of students globally.
Whether you’re just starting your Lean journey or looking for advanced insights, this episode is packed with valuable lessons, actionable takeaways, and inspiring stories. Tune in to discover what it takes to create a lasting Lean culture—and why simplicity, humility, and gratitude are at the heart of success.
Don’t miss this powerful conversation with one of Lean’s true masters, Paul Akers!
 
Key Takeaways:
Overcome Academic Challenges with Practical Solutions: Educational struggles don't dictate your potential for success. Focus on practical, real-world problem-solving to excel, as demonstrated by Paul and Matt.
Define and Communicate a Bold Vision: Lean is more than cost-cutting—it's about creating transformative impact. Assess whether your vision is clear, ambitious, and well communicated to your team. Does everyone understand and align with it?
Lead from the Gemba: Spend time where the work happens to truly engage with your team and drive continuous improvement. Reflect on how much time you and your leaders spend in the Gemba and its impact on your culture.
Embrace Incremental Improvements: Apply the Kaizen principle by encouraging small, daily changes. This approach leads to significant long-term growth. Start by breaking down larger goals into manageable, incremental improvements.
Re-evaluate Your Hiring Process: Consider unconventional methods like trial-based hiring to ensure new hires fit your Lean culture. Evaluate whether your current hiring process aligns with your organisational needs and culture.
Focus on People Development: Prioritise growing thoughtful, collaborative individuals over just developing products. Foster a work environment where everyone is engaged in improvement and benefits from it.
Simplify and Learn from Everyone: Keep your mission straightforward and inclusive. Recognise that valuable insights can come from anyone, regardless of their background, and simplify your approach to make Lean accessible.
Leverage Lean’s Global Reach: Embrace Lean principles’ simplicity and adaptability to expand their impact. Explore how Lean can be applied beyond traditional settings to drive innovation and growth in diverse environments.
Simplify Your Daily Life: Apply Lean principles to personal routines and well-being. Simplify your daily habits to enhance efficiency and effectiveness, both at work and in your personal life.
Cultivate Gratitude and Humility: Acknowledge the role of external factors in your success and maintain humility. Use this perspective to stay grounded and appreciative, regardless of your achievements.
Invest in Teaching Lean to Children: Recognise the benefits of introducing Lean principles to young people. Practical, hands-on learning can engage students who struggle with traditional methods, preparing them for future problem-solving roles. Explore resources like Ever-So-Lean Rising Stars at www.eversolean.com to get Lean concepts into the hands of the young people in your life.
 
🔗 Paul's Website - https://www.paulakers.net/
 
Find out more about Ever-So-Lean, working with us, and our learning programs at www.eversolean.com
Visit the BQF to learn more about the wonderful work they do - https://www.bqf.org.uk/
Enrol in the Online Improvement Kata & Coaching Kata Basics Course. Upskill your coaching skills with the ONLY Kata training created by Jeffrey K. Liker and Mike Rother! - https://toyota-way-academy.teachable.com/?affcode=43912_2uzhk5-x
 
Please don't forget to show your support and help the Ever-So-Lean Podcast thrive by taking a moment to rate and review it, your feedback matters! 
 

From Eiffel Tower Post-Its to Real Impact

In this enlightening episode, we have the pleasure of speaking with Jan Otterbach, a distinguished business change leader and Vice President - Head of Process Transformation, renowned for driving strategic change across both commercial and technology sectors. Jan’s commitment to fostering collaborative, cross-functional approaches has made a significant impact on the organisations he has worked with.
Jan reflects on his remarkable career, discussing his role in transforming sales and commercial processes at Elavon Europe, mentoring teams to achieve transformative change, and establishing effective team structures and governance models. His approach, grounded in the principle of going to the Gemba, engaging directly with frontline workers and making problems visible, has been instrumental in identifying inefficiencies and fostering real-time problem-solving.
In our conversation, we explore Jan’s insights on the importance of focusing on a manageable number of key initiatives, regularly assessing the value of meetings, and prioritising empathy and engagement in leadership. Jan also emphasises the benefits of blending various methodologies, such as Lean, Six Sigma, and Agile, to address an organisation’s specific challenges.
Central to Jan’s philosophy is the belief that "respect for people is paramount." We delve into best practices for creating sustainable ways of working, uncover the concept of the "sexy 20%," and discuss what it means to move towards the "80%."
This episode is a must-listen for leaders, change agents, and anyone interested in business transformation. Join us for a thought-provoking discussion filled with practical insights and real-world examples from Jan’s extensive experience in driving impactful change.
 
Key Takeaways:
Go to the Gemba and Make Problems Visible: Engage directly with frontline workers, observe their challenges, and involve them in identifying inefficiencies. This hands-on approach builds credibility and ensures real-time problem-solving by making issues visible through tools like post-it notes or virtual whiteboards.
Regularly Assess Meeting Frequency and Necessity: Continuously evaluate the value of recurring meetings. If they aren't productive, consider spacing them out or cancelling them to avoid time wastage and maintain relevance.
Focus on a Manageable Number of Key Initiatives: Avoid spreading resources too thin. Concentrate on a few impactful projects that align with organisational goals to achieve better collaboration and higher quality outcomes.
Prioritise Empathy and Engagement in Leadership: Leaders should prioritise understanding the people involved in change processes. Directly engage with team members, listen to their frustrations, and involve them in the change process to foster ownership and commitment.
Blend Methodologies to Suit Organisational Context: Don’t rigidly adhere to a single framework. Blend different methodologies (e.g., Lean, Six Sigma, Agile) to adopt best practices tailored to the unique challenges of the organisation.
Respect for People Is Paramount: Above all, the greatest takeaway is that respect for people is the foundation of successful leadership and change management.
 
🔗 Jan's LinkedIn - https://www.linkedin.com/in/janotterbach/
 
Find out more about Ever-So-Lean, working with us, and our learning programs at www.eversolean.com
Visit the BQF to learn more about the wonderful work they do - https://www.bqf.org.uk/
Enrol in the Online Improvement Kata & Coaching Kata Basics Course. Upskill your coaching skills with the ONLY Kata training created by Jeffrey K. Liker and Mike Rother! - https://toyota-way-academy.teachable.com/?affcode=43912_2uzhk5-x
 
Please don't forget to show your support and help the Ever-So-Lean Podcast thrive by taking a moment to rate and review it, your feedback matters! 

Unlocking the Power of Recognition

In this exciting episode of the Ever-So-Lean Podcast, we’re joined by the remarkable Donna O'Toole, founder of August Recognition and bestselling author of WIN!. Discover how celebrating success can transform your business as Donna shares her expertise on leveraging awards to boost morale, enhance credibility, and drive growth.
🔍 What to Expect:
Strategic Insights: Learn how to effectively use awards as a tool for business development and employee engagement.
Inspiration from the Top: Donna reveals the secrets behind her global success and her book WIN!, offering practical tips for impactful award entries.
Industry Wisdom: Discover the importance of continual improvement and how awards can drive reflection and innovation.
Don’t miss this chance to gain valuable insights from one of the world’s top customer experience influencers and elevate your approach to celebrating success! Tune in and be inspired to accelerate your journey to excellence. 🚀
Key Takeaways from Conversation with Donna:
Celebrate Achievements: Boost morale and motivation by regularly acknowledging team successes.
Value of Awards: Use awards as benchmarks for success and third-party validation to enhance credibility.
Business Development: Leverage awards to aid recruitment, retention, and stakeholder credibility.
Effective Entries: Tailor each application to the specific award with clear evidence.
Evolving Industry: Utilise the increasing credibility of awards for growth and benchmarking.
Self-Promotion: Frame applications to highlight team achievements to overcome self-promotion challenges.
Gender Imbalance: Encourage more women to apply for awards to address nomination disparities.
Strategic Planning: Align awards with business goals and strengths.
Continual Improvement: Use the awards process to drive reflection, improvements, and innovation.
Expert Assistance: Seek professional help for compelling award entries and utilise resources like Donna’s book Win.
Visibility: Recognise behind-the-scenes work to enhance visibility and boost morale.
 
🔗 Links to Donna's resources:
LinkedIn - https://www.linkedin.com/in/donnaotoole/
August Recognition - https://www.augustawards.com/awards-discovery-call/
Awards List - What Awards are Perfect For You? - https://www.augustawards.com/awards-generator-quiz/
WIN! - https://amzn.to/3Al6Kn1
 
To find out more about the certifications available with Catalyst Consulting Ltd, visit www.catalystconsulting.co.uk
Visit the BQF to learn more about the wonderful work they do - https://www.bqf.org.uk/
Enrol in the Online Improvement Kata & Coaching Kata Basics Course. Upskill your coaching skills with the ONLY Kata training created by Jeffrey K. Liker and Mike Rother! - https://toyota-way-academy.teachable.com/?affcode=43912_2uzhk5-x
 
Find out more about the Ever-So-Lean Podcast at www.eversolean.com
Please don't forget to show your support and help the Ever-So-Lean Podcast thrive by taking a moment to rate and review it, your feedback matters! 

EXTRA: Excellence in Lean Six Sigma

This is Ever-So-Lean Extra, where we serve up an extra dose of excellence!
In Season 1, we're immersing ourselves in the prestigious UK Excellence Awards, an event that epitomises innovation, quality and sheer excellence on a national scale. Imagine a platform where industry leaders, influencers, and visionaries converge to celebrate the pinnacle of achievement in business.
We're rolling up our sleeves and diving headfirst into each award category. From the judges who meticulously study every submission to the sponsors who lend their support, from the finalists who embody excellence to the winners who stand triumphant—we'll hear from them all!
In this episode, Matt shines a spotlight on the Excellence in Lean Six Sigma award category. Exploring what makes this category so significant and hear from key figures who have been part of its journey.
We sit down with Pepper Clayton-Fisher from the British Heart Foundation. With a rich history of excellence, the British Heart Foundation won the award in 2022, and Pepper transitioned from a winner to awards judge in 2023. There is much to learn from Pepper’s experiences, as she offers her inside view from both sides of the table. 
We'll welcome back Martin Brenig-Jones from Catalyst Consulting Ltd, long-time sponsors of the Excellence in Lean Six Sigma category. Martin will share insights into the trends he’s observed and explain why the UK Excellence Awards and Catalyst Consulting are closely aligned.
We also get to meet our 2023 winner, Helios Towers, with Allan Fairbairn joining us to discuss their award-winning work and the impactful initiatives Helios Towers is implementing across the globe.
To learn more about the UK Excellence Awards and the benefits of being a BQF member, visit www.bqf.org.uk. And don't forget to tune in to more episodes of the Ever-So-Lean Podcast, available on all major platforms or at www.eversolean.com.

EXTRA: Excellence in Environmental Sustainability

This is Ever-So-Lean Extra, where we serve up an extra dose of excellence!
In Season 1, we're immersing ourselves in the prestigious UK Excellence Awards, an event that epitomises innovation, quality and sheer excellence on a national scale. Imagine a platform where industry leaders, influencers, and visionaries converge to celebrate the pinnacle of achievement in business.
We're rolling up our sleeves and diving headfirst into each award category. From the judges who meticulously study every submission to the sponsors who lend their support, from the finalists who embody excellence to the winners who stand triumphant—we'll hear from them all!
In this special episode, we delve into the UK Excellence Awards' category of Excellence in Environmental Sustainability. This category aims to reward those committed to the future of our world by considering natural resources, as well as social and economic reserves. If you’ve made changes to your people, processes, systems, or products to create a culture of sustainability by involving and engaging everyone, this is the award for you!
I am thrilled to introduce Bryony Roberts from Pragmatic Consultancy, one of the judges for the Environmental and Sustainability category. Pragmatic Consultancy, also the sponsor of this award in 2023, will continue their sponsorship in 2025, which is fantastic news! Bryony will take us behind the scenes to reveal what the judging panel looks for in excellence in sustainability.
Additionally, we'll hear from Tim Sismey and Paul Roach from National Express, finalists in 2023, who will share their inspiring journey. Last but not least, we'll meet our 2023 winners, Vanesa Kelly from HVS. Vanesa will give us an inside look at their winning entry and share insights on what makes a successful submission.
Introduced in 2023 as 'Excellence in Environmental Sustainability', this award has now evolved to 'Excellence in Sustainability' for 2025, broadening its scope to recognize even more outstanding efforts.
To learn more about the UK Excellence Awards and the benefits of being a BQF member, visit www.bqf.org.uk. And don't forget to tune in to more episodes of the Ever-So-Lean Podcast, available on all major platforms or at www.eversolean.com.

EXTRA: Excellence in Innovation

This is Ever-So-Lean Extra, where we serve up an extra dose of excellence!
In Season 1, we're immersing ourselves in the prestigious UK Excellence Awards, an event that epitomises innovation, quality and sheer excellence on a national scale. Imagine a platform where industry leaders, influencers, and visionaries converge to celebrate the pinnacle of achievement in business.
We're rolling up our sleeves and diving headfirst into each award category. From the judges who meticulously study every submission to the sponsors who lend their support, from the finalists who embody excellence to the winners who stand triumphant—we'll hear from them all!
In this special episode, we delve into the UK Excellence Awards' category of Excellence in Innovation. We'll hear from visionary organizations that challenge norms and pioneer ground-breaking solutions.
Smiths, the esteemed sponsors of this category, will discuss with us the true essence of innovation, as we're joined by Sarah-Jane Bacchus and Tony Tielen, Director of the Smith Excellence System, who was also on the judging panel at the 2023 awards, to tell us all about heir story.
We'll also feature Martin Snewin from Currys, the 2023 award recipients, who will discuss their journey, the significance of the accolade, and how innovation drives their excellence.
To learn more about the UK Excellence Awards and the benefits of being a BQF member, visit www.bqf.org.uk. And don't forget to tune in to more episodes of the Ever-So-Lean Podcast, available on all major platforms or at www.eversolean.com.

The Evolution of a Change Champion: Carl Appleton

Join us in this inspiring episode of the Ever-So-Lean Podcast as we welcome Carl Appleton, Co-Founder of Shape Associates and a true advocate for technology-driven efficiency. Carl's remarkable journey from the Royal Navy to the Hampshire Fire Service and eventually to the Ports of Jersey as a Process Improvement Manager is a testament to the power of adaptability and seizing new opportunities.
In this episode, Carl shares his invaluable insights on embracing continuous improvement, leveraging Microsoft 365 for maximum efficiency, and overcoming cultural and organisational challenges. Discover how questioning processes and applying common sense can lead to successful process improvements and hear real-world examples of leaders empowering their teams to challenge the status quo.
We'll take a light touch on the generational differences in technology adoption and how demonstrating the benefits of digital solutions can bridge the gap between younger and older employees. Carl's firefighting background brings a unique perspective on prioritisation and maintaining focus, ensuring that every improvement effort is both effective and timely.
Fostering a collaborative and supportive culture is key to successful process improvement, and Carl emphasises the importance of creating a psychologically safe environment where innovation can thrive. Learn how continuous learning, seeking mentorship, and staying curious are vital for personal and professional growth in the realm of continuous improvement.
One of the highlights of this episode is Carl's emphasis on engagement and buy-in from leadership. Hear how senior leaders at the Port of Dover set the tone for continuous improvement events and the powerful message it sends to their teams.
Finally, Carl's dedication to simplifying complex concepts makes continuous improvement accessible to everyone. By using plain language and relatable examples, he ensures that participants can grasp and apply what they learn effectively, making sustained change a reality.
Don't miss this enlightening and inspiring conversation with Carl Appleton. Tune in to gain practical advice, actionable insights, and the motivation to embrace continuous improvement in your own career and organisation.
Key Takeaways from Conversation with Carl Appleton
Adaptability in Career Transitions:
Carl's transition from the Navy to the Fire Service and eventually to the Ports of Jersey demonstrates the importance of adaptability and seizing new opportunities for continuous growth. Carl's journey started with a Yellow Belt training course and rapidly progressed to a process improvement manager role, highlighting the value that embracing continuous improvement methodologies can have for career advancement.
Questioning Processes and Applying Common Sense:
Success in process improvement often stems from a natural inclination to question existing processes and apply common sense to find better solutions. Question everything and keep it simple are key message I picked up from Carl.
Overcoming Cultural and Organizational Challenges:
Addressing resistance within hierarchical structures requires fostering a culture of trust, reducing unnecessary checks, and empowering employees to embrace change. Carl gave some great examples where leaders have empowered their teams to embrace continuous improvement, giving them the key the city, the power to challenge every process in the search for waste. This empowerment is a great motivator, and really is a key necessity if you want to get the most out of continuous improvement methods.
Leveraging Microsoft 365 for Efficiency:
Utilising tools like Microsoft Lists, Power BI, and Power Apps can streamline processes, reduce paperwork, and enhance overall productivity, maximising the ROI of existing software. But before you invest in these platforms and systems, look at what you have already, are you maximising its potential? Is there any juice left to squeeze?
Adapting to Generational Differences:
Understanding and addressing generational differences in technology adoption was another area that we touched on. Carl explained that he does find a clear divide in a willingness to adopt digital methods between generational types. Demonstrating the benefits and ease of digital solutions can help bridge the gap between younger and older employees. One size doesn’t fit all, something to consider when preparing you communication approach to change.
Prioritization and Perspective:
Drawing from his firefighting background, Carl emphasises the importance of prioritising tasks and maintaining perspective. Not every decision is critical, and a pragmatic approach leads to effective improvements.
Fostering Collaboration and Supportive Culture:
A supportive culture where team members assist each other fosters a more productive and positive work environment. Encouraging collaboration over finger-pointing is key to successful process improvement. It’s all about creating a positive, psychologically safe environment, where innovation thrives and scientific thinking is used to try things, with no blame if it doesn’t work out. It’s all about learning.
Continuous Learning and Adaptation:
Embracing change, seeking mentorship, and staying curious are vital for personal and professional growth in continuous improvement. Having frontline operational experience is invaluable for process improvement managers or change leaders, providing essential credibility, empathy, and understanding.
Engagement and Buy-In from Leadership:
Strong engagement and visible support from senior leadership is so important for the success of process improvement initiatives. Carl’s example for how the Senior Leadership at the Port of Dover open and close the continuous improvement events is just brilliant. The message this sends to the team just cannot be underestimated.
Simplifying Complex Concepts:
Making methodologies understandable is crucial. Using plain language and relatable examples ensures that participants can grasp and apply what they learn effectively. It’s all about knowing your audience, adapting your delivery methods, and making it meaningful. If you don’t tick these boxes, sustaining any change will be a challenge.
🔗 Links to Carl's resources:
LinkedIn - https://www.linkedin.com/in/carl-appleton-5b6161113/
Shape Associates - https://www.shapeassociates.com/
 
To find out more about the certifications available with Catalyst Consulting Ltd, visit www.catalystconsulting.co.uk
Visit the BQF to learn more about the wonderful work they do - https://www.bqf.org.uk/
Enrol in the Online Improvement Kata & Coaching Kata Basics Course. Upskill your coaching skills with the ONLY Kata training created by Jeffrey K. Liker and Mike Rother! - https://toyota-way-academy.teachable.com/?affcode=43912_2uzhk5-x
 
Find out more about the Ever-So-Lean Podcast at www.eversolean.com
Please don't forget to show your support and help the Ever-So-Lean Podcast thrive by taking a moment to rate and review it, your feedback matters! 

EXTRA: Excellence in Customer Experience

This is Ever-So-Lean Extra, where we serve up an extra dose of excellence!
In Season 1, we're immersing ourselves in the prestigious UK Excellence Awards, an event that epitomises innovation, quality and sheer excellence on a national scale. Imagine a platform where industry leaders, influencers, and visionaries converge to celebrate the pinnacle of achievement in business.
We're rolling up our sleeves and diving headfirst into each award category. From the judges who meticulously study every submission to the sponsors who lend their support, from the finalists who embody excellence to the winners who stand triumphant—we'll hear from them all!
Customer experience is crucial for building loyalty and driving the success of any business or service. But what does it take to achieve true excellence in customer experience? In this episode, we dive into the Excellence in Customer Experience award category at the UK Excellence Awards, celebrating organisations that prioritise their customers at every touchpoint. 
Join us as we hear from the 2023 winners, reigning champions Octopus Energy, and finalists Arthur Ellis. Gain exclusive insights from Mike Vernon of Arval, a judging panel member, to uncover what the judges look for in a winning entry. Plus, don’t miss our conversation with Laura McLaren, Head of Continuous Improvement at Tesco, a brand synonymous with customer-first thinking and proud sponsor of this award category. Tune in for a deep dive into the world of customer excellence!
To learn more about the UK Excellence Awards and the benefits of being a BQF member, visit www.bqf.org.uk. And don't forget to tune in to more episodes of the Ever-So-Lean Podcast, available on all major platforms or at www.eversolean.com.

EXTRA: Excellence in Continuous Improvement Culture

This is Ever-So-Lean Extra, where we serve up an extra dose of excellence!
In Season 1, we're immersing ourselves in the prestigious UK Excellence Awards, an event that epitomises innovation, quality and sheer excellence on a national scale. Imagine a platform where industry leaders, influencers, and visionaries converge to celebrate the pinnacle of achievement in business.
We're rolling up our sleeves and diving headfirst into each award category. From the judges who meticulously study every submission to the sponsors who lend their support, from the finalists who embody excellence to the winners who stand triumphant—we'll hear from them all!
In this episode, we dive into the heart of "Excellence in Continuous Improvement Culture" with insights from two of the judging panel, Carla Thomas and Martin Brenig-Jones. They reveal the tough decision to award two outstanding winners, CooperVision and Smiths, each embodying excellence in CI Culture in their own unique approaches. Hear from these inspiring organisations and their journey to success, alongside insights from award sponsor, PMI, into what it is that attracts them to sponsor this prestigious accolade.
To learn more about the UK Excellence Awards and the benefits of being a BQF member, visit www.bqf.org.uk. And don't forget to tune in to more episodes of the Ever-So-Lean Podcast, available on all major platforms or at www.eversolean.com.

Katie Talks: Learning to Lead, Leading to Learn

Step into the realm of leadership mastery as we meet Katie Anderson, an international recognised author, leadership consultant, coach and professional speaker. Join us as we delve deep into purpose-driven leadership, continuous improvement, and it's importance in organisational culture. We uncover transformative insights from Katie's bestselling book, "Learning to Lead, Leading to Learn," hailed with international acclaim, including the prestigious Shingo Publication Award!
In this episode, Katie shares her profound experiences living across seven countries and collaborating closely with Toyota leader Mr Yoshino, offering a global perspective that enriches our understanding of leadership excellence. From aligning actions with inner purpose to embracing failure as a catalyst for growth, Katie unveils her secrets to fostering cultures of learning that accelerate individual and organisational impact.
Explore the evolution of purpose-driven leadership and discover the pivotal role of reflection and continuous learning in personal and professional development. Gain insights into creating psychological safety and fostering a culture of continuous improvement, essential for driving innovation in today's dynamic landscape.
This is an enlightening conversation not to be missed, as Katie takes us on a journey inside her remarkable career, offering precious insights into purpose-driven leadership, continuous improvement, and the transformative power of reflection and growth.
Key Takeaways:
Intention and Purpose-Driven Leadership: Katie emphasised the importance of aligning actions with inner purpose and values. Her approach to leadership involves helping individuals and organisations identify their purpose and develop habits that align with it.
Learning and Continuous Improvement: Katie's journey, particularly her collaboration with Mr. Yoshino in Japan, highlights the value of continuous learning and improvement. Learning from others and reflecting on personal experiences are key drivers of growth.
Serendipity and Seizing Opportunities: The conversation underscored the role of serendipity in life's journey, such as Katie's opportunity to collaborate with Mr. Yoshino. Recognising and seizing opportunities can lead to significant personal and professional growth.
Purpose Evolution: Katie likened the evolution of purpose to the interweaving of threads on a loom, where core elements remain constant while new aspects are discovered over time. This evolution shapes leadership and personal development journeys.
We discussed the evolution of leadership, from learning to lead to leading to learn. Katie's transition reflects a shift towards helping others learn and grow, highlighting the value that comes from mentorship and knowledge-sharing.
Reflection and Learning: Reflection emerged as a crucial aspect of learning and leadership development. Katie shared how reflection led to transformative shifts in her leadership style, emphasising the importance of deep introspection.
Habitual Behaviours: Seeking feedback, even when hard to hear is so important in our own development. Katie told a great story of how she obtained feedback and challenged herself in terms of interrupting habitual behaviours, such as filling silence. Strategies like counting to ten serve as reminders to pause, allowing space for reflection and dialogue.
Cultural Influence: Katie highlighted the Japanese concept of hansai (reflection) and its impact on leadership practices. The contrast between Eastern and Western approaches underscores the importance of cultural awareness in leadership.
Embracing Failure: Katie shared stories from her book that Mr Yoshino told from his time at Toyota, highlighting the importance of embracing failure as a learning opportunity. Toyota's response reflects a culture of psychological safety, where failures are viewed as opportunities for improvement.
Creating Psychological Safety: Toyota's approach to failure demonstrates the importance of creating a culture of psychological safety, where employees feel comfortable admitting mistakes and contributing ideas without fear of retribution.
Continuous Improvement: The conversation underscored the value of continuous improvement in fostering innovation and problem-solving. Leaders play a crucial role in creating and sustaining a culture that encourages learning and growth.
🔗 Links to Katie's resources:
LinkedIn - https://www.linkedin.com/in/kbjanderson/
KbjAnderson.com - https://kbjanderson.com/
Learning to LEAD, Leading to LEARN - https://amzn.to/3SCwQbd
 
To find out more about the certifications available with Catalyst Consulting Ltd, visit www.catalystconsulting.co.uk
Visit the BQF to learn more about the wonderful work they do - https://www.bqf.org.uk/
Enrol in the Online Improvement Kata & Coaching Kata Basics Course. Upskill your coaching skills with the ONLY Kata training created by Jeffrey K. Liker and Mike Rother! - https://toyota-way-academy.teachable.com/?affcode=43912_2uzhk5-x
 
Find out more about the Ever-So-Lean Podcast at www.eversolean.com
Please don't forget to show your support and help the Ever-So-Lean Podcast thrive by taking a moment to rate and review it, your feedback matters! 

EXTRA: Transformation Excellence

This is Ever-So-Lean Extra, where we serve up an extra dose of excellence!
In Season 1, we're immersing ourselves in the prestigious UK Excellence Awards, an event that epitomises innovation, quality and sheer excellence on a national scale. Imagine a platform where industry leaders, influencers, and visionaries converge to celebrate the pinnacle of achievement in business.
We're rolling up our sleeves and diving headfirst into each award category. From the judges who meticulously study every submission to the sponsors who lend their support, from the finalists who embody excellence to the winners who stand triumphant—we'll hear from them all!
The UK Excellence Awards celebrate organisations achieving significant operational transformations, benefiting customers and employees alike. Entries, ranging from cultural shifts to process improvements, compete for the prestigious Transformation Excellence Award. In this episode, we hear from 2023 laureates Jade Wilcox of Wilcox Limousines (winners) and Laura McLaren of Tesco (finalists), both sharing their transformation journeys. Additionally, we discuss the symbiotic relationship between the award and Strathclyde Business School, with Katie Ballantyne providing insights as both a school representative and a judge in this category.
To learn more about the UK Excellence Awards and the benefits of being a BQF member, visit www.bqf.org.uk. And don't forget to tune in to more episodes of the Ever-So-Lean Podcast, available on all major platforms or at www.eversolean.com.

EXTRA: UK Excellence Awards: Headline Sponsor - forvis mazars

This is Ever-So-Lean Extra, where we serve up an extra dose of excellence!
In Season 1, we're immersing ourselves in the prestigious UK Excellence Awards, an event that epitomises innovation, quality and sheer excellence on a national scale. Imagine a platform where industry leaders, influencers, and visionaries converge to celebrate the pinnacle of achievement in business.
We're rolling up our sleeves and diving headfirst into each award category. From the judges who meticulously study every submission to the sponsors who lend their support, from the finalists who embody excellence to the winners who stand triumphant—we'll hear from them all!
In this episode, Matt sits down with forvis mazars Partner, Alan Frost, to explore the profound connection between forvis mazars and the UK Excellence Awards. Uncover the driving forces behind forvis mazars' steadfast commitment to recognising and celebrating excellence in business. Gain invaluable insights into the synergies between forvis mazars' values and the ethos of the UK Excellence Awards, and discover the transformative impact of this partnership on the business landscape.
To learn more about the UK Excellence Awards and the benefits of being a BQF member, visit www.bqf.org.uk. And don't forget to tune in to more episodes of the Ever-So-Lean Podcast, available on all major platforms or at www.eversolean.com.

David vs Goliath: The Rise of Fix Radio

Tune that dial for an inspiration fuelled journey through the epic saga of Fix Radio, a modern-day David battling the industry Goliaths in the realm of UK radio. Led by visionary Founder Louis Timpany and industry veteran, Director Paul Chantler. Fix Radio's rise from humble beginnings to national acclaim is a gripping tale of passion, perseverance and the power of innovation.
Join Paul and Matt as they peel back the layers of this captivating narrative, uncovering the secrets behind Fix Radio's meteoric ascent and the daring manoeuvres that propelled it to the forefront of the radio industry. What were the challenges? Where did the idea of a UK trades focused radio station come from? And what about the presenters, are they really builders?
Prepare to be swept away by tales of triumph, resilience and the unwavering pursuit of excellence as we explore the remarkable journey of Fix Radio, a true underdog story for the ages.
Key Takeaways:
Station founder and visionary Louis Timpany’s recognition of a niche market opportunity for a radio station targeting builders highlights the importance of market research and identifying underserved or untapped niche markets. It was an opportunity that he spotted through everyday life. This identification inspired think big behaviours that led to realisation. Being brave and taking the opportunity to put his vision in front of Paul at the first opportunity was a calculated risk, but offering a big reward.
Paul's extensive network and connections within the radio industry played a crucial role in facilitating the launch of FIX Radio. Leveraging existing relationships can open doors, provide valuable insights, and accelerate the process of building partnerships and securing funding. This really does demonstrate the importance of investing time and effort in networking, building relationship and earning trust.
Launching a new venture, especially in a competitive industry like radio, requires persistence and resilience. Despite facing challenges and setbacks, Paul and Louis remained committed to their vision and persevered through the obstacles they encountered. Having that drive for excellence is a trait that can be seen in all successful people. Anything is possible if you put your mind to it and work hard.
Paul emphasised the importance of authenticity in connecting with the target audience or customers. By recognising the need to resonate with builders, they demonstrated agility by shifting towards hiring authentic voices from the construction industry, contributing to the station's success. This underscores the significance of adapting strategies based on feedback and market dynamics.
While Paul initially had a more modest vision for FIX Radio, Louis had a grander vision for the station's potential. Having ambitious goals and a clear vision can drive innovation, expansion, and long-term growth. The meeting of these two minds and complimentary skillsets are what really brought this vision to life. This showcases perfectly the value of diversity, perspective and a common desire for success.
Paul and Louis recognised the authenticity and expertise of raw talents like builders Brad and Sam, despite their lack of radio and industry experience. They saw their strengths, capitalising on their humour and knowledge of the building trade. Then, they provided them with production support and training to bridge the gaps required to make them more radio-friendly. This exemplifies effective leadership—recognising potential, nurturing talent and empowering individuals to grow and excel in their roles. Just brilliant!
Funding a new venture can be a real headache! Getting sponsorships and advertisers onboard requires effort, persistence, relationship-building and salesmanship. Paul acknowledges the role of Louis, and sales team in securing sponsorships by building relationships with advertisers over time. Building trust and mutual partnerships. The team built a trusted brand that appealed to advertisers. They offered a targeted advertising solution, demonstrating the value of reaching a specific audience without wastage.
 
🔗 Links to Paul's resources:
FIX Radio - https://www.fixradio.co.uk/
Paul's Website - https://paulchantler.com/
Essential Media Law - https://amzn.to/3Ty1O4h
 
Sadly Paul passed away on 31.03.2024, just weeks after appearing on the show following a short battle with illness. I will forever be grateful to Paul for giving me his time, his kind words, his wisdom and the inspiring stories that he shared with us. He was a true legend and loved by many in the radio industry. Thank you Paul, you will be missed!
 
To find out more about the certifications available with Catalyst Consulting Ltd, visit www.catalystconsulting.co.uk
Visit the BQF to learn more about the wonderful work they do - https://www.bqf.org.uk/
Enrol in the Online Improvement Kata & Coaching Kata Basics Course. Upskill your coaching skills with the ONLY Kata training created by Jeffrey K. Liker and Mike Rother! - https://toyota-way-academy.teachable.com/?affcode=43912_2uzhk5-x
Find out more about the Ever-So-Lean Podcast at www.eversolean.com
Please don't forget to show your support and help the Ever-So-Lean Podcast thrive by taking a moment to rate and review it, your feedback matters! 

Sleep Talk: Performance

Welcome to a transformative episode of the Ever-So-Lean Podcast, where we delve into the fascinating world of sleep, stress management, and peak performance with the remarkable Alexandra Gibson.
Join us on a journey of self-discovery and empowerment as Alexandra shares her insights into optimising performance and well-being through the power of quality sleep and stress management. From her acclaimed clinics in London's Harley Street to virtual boardrooms, Alexandra's mission is clear: to optimise performance and wellbeing by unlocking the power of quality sleep and stress management.
Just how important is a good nights rest? Why does it matter? How many hours of sleep should we get? Get answers to these questions and more, as we explore the profound impact of sleep on our cognitive abilities, physical health, problem solving and overall well-being. Discover practical strategies for enhancing sleep quality, navigating change, and embracing a mindset of growth and positivity.
Get ready to "awaken" your sleepy self and embark on the road to optimal performance and well-being with Alexandra Gibson. 
Key Takeaways:
Alexandra emphasized the importance of routine and comfort in achieving better sleep and performance. Establishing familiar routines and creating a cosy sleep environment, whether at home or traveling, can significantly improve sleep quality.
We explored the negative impact of screens, particularly the blue light emitted by devices like phones and laptops, on sleep quality. Alexandra highlighted the importance of avoiding screens before bedtime to regulate the body's natural sleep-wake cycle.
Furthermore, the discussion debunked the misconception that sacrificing sleep for productivity is beneficial. Alexandra stressed the importance of getting adequate sleep (typically between 7 to 9 hours per night) for optimal performance and overall well-being.
Insights into change management were provided, highlighting the need to understand individual mindsets and routines. Alexandra spoke about the importance of respecting people's preferences to facilitate smoother transitions and acceptance of change. – It goes back to the heart of continuous improvement and respect for people.
Positive framing emerged as a powerful tool for encouraging behavioural change, with Alexandra emphasizing the benefits of focusing on healthier habits rather than dwelling on the negatives.
The conversation underscored the interconnectedness of sleep, routine, mindset, and performance, providing valuable insights for individuals and organizations seeking to optimize well-being and productivity.
Shifting gears to decision-making, Alexandra shared that lack of sleep can impair our abilities. Sleeping on a problem often leads to better solutions and decisions, highlighting the importance of quality sleep in problem-solving.
REM sleep was highlighted as crucial for problem-solving and learning. Examples such as Dmitri Mendeleev's discovery of the periodic table during a dream illustrate the significance of REM sleep.
Experience and intuition were also discussed as vital components of decision-making. Alexandra emphasized the role of trusting instincts while considering logical reasoning, particularly for seasoned professionals.
We also explored the benefits of trance and hypnotherapy in reducing stress and improving sleep, as Alexandra highlighted their effectiveness in accessing the subconscious mind.
Addressing 'Sunday Scaries' and managing anxiety involves techniques such as questioning beliefs, visualization, and reframing thoughts, as Alexandra outlined. These practices can promote better sleep and overall well-being.
In summary, Alexandra's insights on managing our 'stress bucket,' and balancing rational and emotional decision-making are crucial for success.
Remember, prioritizing sleep, maintaining healthy routines, and managing stress effectively are foundational for well-being and peak performance.
🔗 Links to Alexandra's resources:
LinkedIn - https://www.linkedin.com/in/alexandragibson/
Sandbox Hypnotherapy - https://www.sandboxhypnotherapy.co.uk/
 
To find out more about the certifications available with Catalyst Consulting Ltd, visit www.catalystconsulting.co.uk
Visit the BQF to learn more about the wonderful work they do - https://www.bqf.org.uk/
Enrol in the Online Improvement Kata & Coaching Kata Basics Course. Upskill your coaching skills with the ONLY Kata training created by Jeffrey K. Liker and Mike Rother! - https://toyota-way-academy.teachable.com/?affcode=43912_2uzhk5-x
Find out more about the Ever-So-Lean Podcast at www.eversolean.com
Please don't forget to show your support and help the Ever-So-Lean Podcast thrive by taking a moment to rate and review it, your feedback matters! 

Saboteurs

In this episode, we dive deep into the world of personal growth and overcoming self-sabotage with the remarkable Ani Naqvi, Owner of the Ultimate Results Group. Ani's journey from surviving the 2004 Indian Ocean earthquake and tsunami to becoming a leading voice in executive coaching and mentorship is nothing short of inspiring.
With over 15 years of experience in C-suite leadership, Ani has honed her expertise in unlocking the full potential of individuals and organisations. Through her brilliant coaching and mentoring, she has guided numerous CEOs, founders, and senior executives toward greater productivity, fulfilment, and mental freedom.
In this insightful conversation, Ani sheds light on the often-overlooked phenomenon of self-sabotage, offering profound insights into understanding and overcoming internal barriers. She emphasises the importance of self-awareness in recognising negative emotions and thoughts as precursors to self-sabotaging behaviours, highlighting its pivotal role in fostering personal growth.
Ani discusses strategies for identifying common inner saboteurs like the inner critic and perfectionist, and shares practical techniques for cultivating confidence and success. She delves into the transformative power of mindfulness practices, enabling individuals to ground themselves in the present moment, quiet negative thoughts, and enhance self-awareness for more intentional decision-making.
Join us for this enlightening conversation with Ani Naqvi as we uncover the keys to understanding and overcoming self-sabotage, unlocking true potential and living our best lives.
🔗 Links to Ani's resources:
Ani's LinkedIn - https://www.linkedin.com/in/ani-naqvi/
Ultimate Results Group - https://ultimateresultsgroup.com/
 
Key Takeaways:
Self-Awareness:
Recognising negative emotions and thoughts as precursors to self-sabotaging behaviours.
Highlighting its pivotal role in fostering personal growth.
Identifying Saboteurs:
Understanding common inner saboteurs like the inner critic and perfectionist.
Crucial for overcoming detrimental voices and cultivating confidence and success.
Mindfulness:
Utilise the transformative power of mindfulness practices.
Enabling individuals to ground themselves in the present moment, quiet negative thoughts, and enhance self-awareness for more intentional decision-making.
Neuroplasticity:
Exploring how mindfulness exercises can reshape neural pathways towards a thriving mindset through neuroplasticity.
Leading to increased positivity and resilience.
Blueprint for Growth:
Introducing the Ultimate Results Blueprint:
Guiding individuals through steps including awareness, self-compassion, authenticity, alignment, and finding ease and flow.
Connection and Support:
Underscoring the importance of connection and support in personal growth journeys.
Emphasising the role of compassion and community in fostering resilience and collective well-being.
Embracing Discomfort:
Highlighting the necessity of stepping outside comfort zones for personal development.
Viewing discomfort as a catalyst for growth and self-discovery.
Purpose Alignment:
Stressing the significance of finding purpose and meaning in life.
Providing clarity and direction amidst challenges, aligning actions with core values for fulfilment.
Choice Empowerment:
Recognising the power of choice in shaping mindset and behaviours.
Empowering individuals to chart their own path towards fulfilment.
Celebration of Success:
Acknowledging personal achievements as a means to nurture self-esteem and motivation.
Fuelling continued growth and success.
To find out more about the certifications available with Catalyst Consulting Ltd, visit www.catalystconsulting.co.uk
Visit the BQF to learn more about the wonderful work they do - https://www.bqf.org.uk/
Enrol in the Online Improvement Kata & Coaching Kata Basics Course. Upskill your coaching skills with the ONLY Kata training created by Jeffrey K. Liker and Mike Rother! - https://toyota-way-academy.teachable.com/?affcode=43912_2uzhk5-x
Find out more about the Ever-So-Lean Podcast at www.eversolean.com
Please don't forget to show your support and help the Ever-So-Lean Podcast thrive by taking a moment to rate and review it, your feedback matters! 
 

Introducing Quantum Lean

In today's episode, we're crossing the Atlantic to introduce you to two industry trailblazers reshaping lean systems - Sean Fields and Dr. Michael Sanders. Their Quantum Lean (QL) methodology promises to revolutionise traditional frameworks, offering simplification on traditional Lean methods and accelerated and sustainable improvements, particularly in high mix, low volume scenarios.
Join us as we delve into Quantum Lean with Sean and Michael, uncovering a fresh perspective that transcends conventional approaches and hearing about where it has come from. Discover practical tips for garnering buy-in and ensuring the longevity of Lean initiatives, while challenging your perceptions of business purpose.
 
🔗 Links to resources:
Dr. Michael Sanders LinkedIn - https://www.linkedin.com/in/dr-michael-sanders-893070a/
Sean Fields LinkedIn - https://www.linkedin.com/in/sean-fields-21290b45/
Quantum Lean Book - https://amzn.to/3SIXJut
 
Key Takeaways:
Quantum Lean Philosophy:
Michael and Sean have developed something very exciting in the Quantum Lean philosophy, which focuses on the essence of Lean principles, particularly in high mix, low volume scenarios. They emphasise a product-centric approach, where every improvement is driven by the viewpoint of the product and its journey through the organisation. This philosophy evolved from a recognition of the limitations of traditional Lean methodologies, which may not always be easily applicable to other industries or scenarios. Instead, Quantum Lean offers a simplified, adaptable approach that prioritises real-world relevance and accessibility.
Simplified Approach:
Quantum Lean offers a simplified approach to improvement initiatives, cutting through the complexity of traditional Lean methods. By focusing on basic principles and straightforward tools, such as swapping a value stream map for a product path diagram, consisting of three symbols representing conversion, non-conversion and delay, it becomes more accessible to all levels of the organisation. This simplicity helps provide clear priorities for improvement and facilitates alignment and convergence within the organisation. It empowers frontline workers to take ownership and contribute to refining processes, leading to more effective and efficient operations.
Focus on the Product's Perspective:
One notable aspect of Quantum Lean is its emphasis on prioritising the needs of the product itself. This approach treats the product as the primary voice in process improvement, rather than solely focusing on customer or management perspectives. By adopting this viewpoint, organisations can better identify and address delays and non-conversions, crucial factors in high mix, low volume environments. This product-centric philosophy also encourages organisations to re-evaluate standard work and be adaptable and responsive to the unique needs of each service, order or situation.
Management Commitment and Avoiding Pitfalls:
AS with any Continuous Improvement methodology, success with Quantum Lean requires full commitment from management. A structured approach to learning, such as the six-hour QL session conducted in person, can help ensure alignment and commitment from leadership (phones in the basket, no distractions). Management must avoid the mistake of adopting Lean methodologies without fully understanding the underlying principles. Instead of addressing symptoms with resources, it's crucial to dig deep and identify the root causes of problems within the organisation's processes. This approach emphasises the importance of time efficiency, eliminating delays and reducing cycle times to achieve greater productivity and profitability.
Future Developments and Resources:
Future developments in Quantum Lean may focus on enhancing management systems and supervision to further improve organisational effectiveness and efficiency. The book on Quantum Lean is available now through major online booksellers like Amazon, for ease you will find a link below. Michael Sanders and Sean are available on LinkedIn for further discussions and connections, providing valuable resources for those interested in implementing Quantum Lean principles in their organisations.
 
To find out more about the certifications available with Catalyst Consulting Ltd, visit www.catalystconsulting.co.uk
Visit the BQF to learn more about the wonderful work they do - https://www.bqf.org.uk/
 
Enrol in the Online Improvement Kata & Coaching Kata Basics Course. Upskill your coaching skills with the ONLY Kata training created by Jeffrey K. Liker and Mike Rother! - https://toyota-way-academy.teachable.com/?affcode=43912_2uzhk5-x
 
Find out more about the Ever-So-Lean Podcast at www.eversolean.com
 
Please don't forget to show your support and help the Ever-So-Lean Podcast thrive by taking a moment to rate and review it, your feedback matters! 

Crisis to Triumph: Kesslers Redefining Retail

Embark on a riveting journey with our guest Daniel Astarita, Managing Director at Kesslers London, as he unveils the transformative tale of rebuilding a retail giant. From transparent communication to strategic risk-taking, Daniel's leadership principles breathe life into Kesslers' incredible resurgence—£0 to £15 million turnover in just 2.5 years!
Join us to explore the power of customer connections, agile adaptation and the delicate balance between efficiency and employee well-being. This episode is a masterclass in resilience, innovation and the unwavering pursuit of making UK retail the most exciting destination globally. Don't miss this dynamic conversation on the Ever-So-Lean Podcast!
🔗 Links to Daniel's resources:
Daniel's LinkedIn - https://www.linkedin.com/in/daniel-astarita/
Kesslers London - https://www.kesslers.com/
 
Key Takeaways:
The importance of honesty and integrity emerged as a crucial step in the turnaround process. Being transparent with stakeholders, including customers, about the challenges Kesslers faced helped to rebuild trust and credibility. Here Daniel really brought to the surface the power of great communication and transparency, and how they are foundational to building or rebuilding relationships and credibility during challenging times.
Actively engaging with customers, explaining the company's journey, and seeking their support played a vital role in Kessler rising from the ashes. Daniel and his team have built a connection with their customer base and shown how commitment to improvement has contributed to rebuilding relationships. For me, this is a class touch from Daniel, it clearly demonstrates how customer relationships are a valuable asset, and involving them in the company's journey can foster support and loyalty.
Daniel shared some of the strategic decisions that he’s had to make, such as negotiating with landlords, relocating to a cost-effective location, and how optimising space usage, proved essential in overcoming financial challenges. Daniel said it himself, it’s not always easy, and you cannot always be popular when making the right strategic decisions. But making tough calls, committing to and believing in your vision, is critical for navigating challenging periods and ensuring long-term sustainability.
Adopting a people-centric leadership approach, where regular interactions with employees and maintaining an open and friendly atmosphere are prioritised, contribute to the positive and motivated workplace that Daniel describes at Kesslers. Leaders who prioritise their team's well-being and maintain open communication foster a positive work culture, which carries with it lower attrition, loyalty and a comradery in pursuit of the North Star, all of which are essential for long term success.
The ability to be agile and adapt to challenges, such as the impact of COVID-19, showcased both Kesslers’ and Daniel’s agile mindset. Finding alternative revenue streams, like manufacturing COVID screens, demonstrated flexibility in responding to external factors.  Adaptability is a key trait for any successful business. Installing the right leadership values, values that are modelled behaviours throughout the organisation, contribute to a healthy culture. By being agile, Daniel and his team ensures they can pivot and find new opportunities – continuously improving and meeting their customer needs. Post COIVD, Daniel returned focus to core competencies and successful business practices from before the challenging periods. This allowed Kesslers to streamline operations and regain stability. By identifying and leveraging core strengths, Daniel has been able to deliver for his customers and for his team, helping the organisation to refocus and rebuild.
Embracing optimisation and lean practices, particularly when downsizing warehouse space, contributed to maximising efficiency and output with limited resources. Daniel explained how everyone around him was saying that downsizing by such a degree wouldn’t work, but by working smarter and not harder, Daniel was able to optimise the space available to maximise value add. The message here is that efficiency gains through optimisation and lean practices are valuable for maintaining productivity in resource-constrained situations. Even in environments where lean is new to an organisation, learning by doing is a win win scenario for all.
Clear and effective communication about Kessler's new direction, improvement plans and commitment to stakeholders played a significant role in building understanding and support. Underlining the fact that clear and well placed strategic communication is key during times of change, helping to align stakeholders, customers and employees.
It’s the age old risk vs reward scenario. Daniel’s willingness to take risks, such as buying Kesslers after it went bust, and during challenging times, demonstrated confidence in his vision and the ability to inspire confidence in others. This is brilliant leadership and testament to Daniel’s detailed analysis in order to take calculated risks, driven by confidence and a clear vision – this story is such a great example of how risk can lead to transformative outcomes.Achieving a balance between cost-effectiveness and retaining essential talent is crucial for sustainable operations in any organisation. It’s a strategic balancing act of operational costs with the need for skilled and reliable staff. But Daniel has played this well, he knows the value of his people in the success of Kesslers, he respects his people, and understands where he is competing in terms of working conditions and pay. Having this mindfulness, Daniel has been able to create a competitive package for his team, keep them motivated and retain talent.If I was to summarise Kesslers rebirth and success, I would say it’s down to a combination of strategic decision-making, financial management, people-centric leadership and a commitment to transparency and continuous improvement. The ability to adapt to challenges and focus on core strengths has undoubtably contributed to the Kesslers resilience and growth.
To find out more about the certifications available with Catalyst Consulting Ltd, visit www.catalystconsulting.co.uk
Visit the BQF to learn more about the wonderful work they do - https://www.bqf.org.uk/
 
Enrol in the Online Improvement Kata & Coaching Kata Basics Course. Upskill your coaching skills with the ONLY Kata training created by Jeffrey K. Liker and Mike Rother! - https://toyota-way-academy.teachable.com/?affcode=43912_2uzhk5-x
 
Find out more about the Ever-So-Lean Podcast at www.eversolean.com
 
Please don't forget to show your support and help the Ever-So-Lean Podcast thrive by taking a moment to rate and review it, your feedback matters! 
 

Unlocking Potential: Empowering Growth & Innovation

Embark on an illuminating journey through the realms of manufacturing, leadership, and personal growth with David Savage, a seasoned leader and Certified Professional Co-Active Coach (CPCC). David's expertise goes beyond the pursuit of process optimisation; he is driven by uncovering the latent human potential thriving within the manufacturing landscape.
With diverse roles in engineering, manufacturing and leadership, David discerned a profound correlation between refining operational processes and nurturing talent. This realisation steered his trajectory towards coaching and personal development, deviating from conventional industry paradigms.
In his role as a Transformation Leader, David's innovative coaching-centred approach yielded remarkable results, witnessing a doubling of output and substantial reductions in lead times. His methodology prioritises team engagement, fostering an organic culture of quality.
David's impact extends beyond typical Lean Innovation practices, not solely fixated on defect reduction but also on cultivating environments that nurture talent and stimulate innovative thinking. His proficiency as a Professional Co-Active Coach empowers individuals to translate aspirations into actionable steps, breathing renewed vitality into organisations.
In this enlightening episode, David shares invaluable insights into self-awareness, team dynamics, and unlocking untapped potential within organisations. He unveils strategies to nurture empowering cultures, challenge prevailing management fallacies and cultivate growth-oriented mindsets in manufacturing settings.
🌟 Embrace the Power of "No" and Prioritize Yourself! 💪 Dive into the essence of a true growth mindset with David Savage on the Ever-So-Lean Podcast. 🚀 Discover the intriguing concept of the Level 0 Meeting that promises to revolutionize your approach to personal and professional growth.
Join us as we explore the uncharted territory of unleashing human potential, guided by David Savage's warmth and expertise.
Key Takeaways:
Human Factors in Processes: Recognising people's knowledge alongside technology is vital for more effective manufacturing processes, ensuring a holistic approach to operations.
Empowering Leadership: Cultivating a culture of trust and collaboration through empowering leadership encourages innovation and maximises employee potential.
Traits of Effective Leadership: Active listening and genuine care build strong relationships, fostering a positive work environment and enhancing productivity.
Engagement for Results: Involving and engaging individuals fosters ownership, creativity, and enthusiasm, leading to better outcomes.
Self-Reflection and Intention Setting: Regular self-reflection aligns actions with goals, contributing to personal growth and clarity in leadership.
Lean Principles and Respect: Incorporating lean principles with respect for individuals drives efficiency and continuous improvement in operations.
Understanding Perspectives: Empathising with others' perspectives fosters effective communication, inclusivity, and collaboration within teams.
Comfort Zone Expansion: Encouraging stepping out of comfort zones stimulates growth, adaptability, and innovation in the workplace.
Sustainable Talent Development: Encouraging personal growth while respecting boundaries supports individuals' development and motivation.
Logical Explanation and Visualisation: Utilising logical models and visual tools aids in conveying complex concepts across diverse audiences effectively.
Motivation, Engagement, and Collaboration: Understanding motivations, fostering engagement, and encouraging collaboration create a positive and productive work environment, enhancing overall success.
Continuous Learning and Collaboration: Prioritising ongoing learning and collaborative efforts facilitates growth and improvement within teams and organisations.
🔗 Links to David's resources:
Daring to set a New Standard: Building a culture where people thrive - https://www.linkedin.com/events/daringtosetanewstandard-buildin7147948571038740481/comments/
David LinkedIn - https://www.linkedin.com/in/david-savage-rocket-science/
 
To find out more about the certifications available with Catalyst Consulting Ltd, visit www.catalystconsulting.co.uk
Visit the BQF to learn more about the wonderful work they do - https://www.bqf.org.uk/
 
Enrol in the Online Improvement Kata & Coaching Kata Basics Course. Upskill your coaching skills with the ONLY Kata training created by Jeffrey K. Liker and Mike Rother! - https://toyota-way-academy.teachable.com/?affcode=43912_2uzhk5-x
 
Find out more about the Ever-So-Lean Podcast at www.eversolean.com
 
Please don't forget to show your support and help the Ever-So-Lean Podcast thrive by taking a moment to rate and review it, your feedback matters! 

Aston’s Story: A Story of Growth, Resilience & Triumph

Prepare for an extraordinary episode on the Ever-So-Lean Podcast featuring the remarkable Aston Avery. An advocate for autism acceptance and mental health awareness, Aston shares his inspiring narrative. From overcoming childhood challenges with autism, health issues and bullying to emerging as a beacon of advocacy, a performer, presenter and confident radio host, Aston's journey is one of resilience and growth.  Aston's remarkable story is not only an inspiration but a testament to his unwavering spirit and a 'can do' attitude.
Despite being a multi-award-winning charity ambassador, Aston's humility and genuine warmth shine through. His captivating sense of humour and down-to-earth nature make for an endearing and engaging conversation. Aston's ability to see the positive, overcome challenges and find his way, demonstrating astounding personal resilience, leaves us with powerful life and business lessons that really do underline the importance of diversity, equality and inclusion in our workplaces and communities, and the power of positivity.
Don't miss this opportunity to hear from a remarkable and endearing human being who's leaving a lasting impact on both the people that he meets, and society as a whole.
 
🔗 Links to Aston's resources:
Team Avery Essex - https://www.teamaveryessex.com/home/
Anna Kennedy Online - https://www.annakennedyonline.com/
Aston on the Radio (Gateway 97.8) - https://www.gateway978.com/author/aston
 
Key Takeaways:
Aston's journey epitomises resilience, advocacy and purpose-driven dedication. His ability to confront adversities, advocate for autism awareness and pursue his passion for performing arts offers valuable insights applicable to both life and business.
In life, Aston's resilience serves as a lesson in facing challenges with fortitude. Embracing setbacks, much like Aston did with his health issues and societal misconceptions, teaches us to navigate unexpected hurdles with determination and persistence. Similarly, in the business world, encountering setbacks or market fluctuations is common. Embracing resilience enables adapting to changes, driving progress and achieving long-term success.
Aston's dedication to autism awareness emphasises the vital importance of diversity, equality and inclusion (DEI) in society. His advocacy not only drives positive societal change but also underscores the need for stronger community bonds through understanding and acceptance.
In the business realm, supporting DEI initiatives goes beyond ethical responsibility. It bolsters brand reputation, cultivates customer loyalty and nurtures robust employee engagement. Embracing diversity isn't a mere obligation; it's about valuing individual perspectives, creating an inclusive environment and leveraging varied talents for innovation and market relevance. Prioritising DEI isn't just ethical; it's a strategic move that propels organisations toward long-term success while making a meaningful impact on society.
Aston's passion for performing arts and dedication to autism awareness exemplify the importance of pursuing passions with purpose. It underscores the lesson that aligning personal or organisational goals with a clear purpose leads to a more fulfilling life and a more impactful business strategy.
Furthermore, Aston's effective communication and storytelling skills showcase the power of honest, relatable narratives. These skills foster understanding and connections among individuals in personal and professional settings alike. Mastering the art of storytelling in business builds emotional connections with customers and stakeholders, driving engagement and loyalty.
His entrepreneurial mindset and adaptability teach us to transform setbacks into opportunities for growth. Embracing an entrepreneurial mindset in life fuels innovation and resilience, just as it does in business, where it enables organisations to pivot, innovate, be agile and thrive in dynamic market conditions.
Additionally, Aston's commitment to donating prize money to charities highlights the value of giving back. This gesture not only makes a positive impact but also strengthens leadership values. In business, incorporating social responsibility initiatives fosters a positive brand image and enhances employee morale and engagement. It can really help your organisation connect with your community.
Finally, Aston's journey emphasises the importance of continuous learning and adaptation. Embracing lifelong learning in both personal and professional spheres foster growth, innovation and resilience, creating a competitive edge in business while enriching life experiences.
 
To find out more about the certifications available with Catalyst Consulting Ltd, visit www.catalystconsulting.co.uk
Visit the BQF to learn more about the wonderful work they do - https://www.bqf.org.uk/
 
Enrol in the Online Improvement Kata & Coaching Kata Basics Course. Upskill your coaching skills with the ONLY Kata training created by Jeffrey K. Liker and Mike Rother! - https://toyota-way-academy.teachable.com/?affcode=43912_2uzhk5-x
 
Find out more about the Ever-So-Lean Podcast at www.eversolean.com
 
Please don't forget to show your support and help the Ever-So-Lean Podcast thrive by taking a moment to rate and review it, your feedback matters! 

Putting the Answer Where the Question Is - SOPs

In this ground-breaking episode, we unveil the transformative power of Standard Operating Procedures (SOPs) with Tom Hughes, an industry luminary who has navigated multiple sectors with finesse. Tom, a seasoned professional rooted in Engineering and Lean Methodologies, opens the door to a world where SOPs are not just a corporate necessity but a strategic force for operational excellence.
We kick off delving into the genesis of GEMBADOCS, Tom's brainchild born from a need to revolutionize SOP creation and management. Tom's insights reveal how GEMBADOCS identified the void in SOP handling, turning mundane procedures into a dynamic tool for efficiency and growth.
Tom shares his invaluable experiences highlighting the most prevalent pitfalls companies face with SOPs. He unveils how GEMBADOCS addressed these challenges, reshaping SOP management from a 'folder in a drawer' scenario to an actively utilised strategic asset.
The conversation pivots to the significance of placing SOPs precisely where they are needed, at the right time, and for the right people. Tom elaborates on how SOPs provide solutions rather than just guidelines, becoming instrumental in unlocking efficiency and operational prowess.
Tom unravels the mystery behind escaping the SOP wallpaper syndrome, where SOPs merely gather dust in forgotten folders. He provides a roadmap for organisations to not only create SOPs but to ensure their active usage and relevance.
Discover how SOPs intertwine seamlessly with Lean principles, fostering a culture of Continuous Improvement. Tom presents compelling success stories where GEMBADOCS has significantly streamlined SOP creation and usage, bringing tangible benefits to companies globally.
The discussion zooms into the future, predicting the trajectory of SOP management amid rapid technological evolution. Tom sheds light on the promising horizon, emphasising the role of technology in enhancing SOP accessibility and effectiveness.
Closing with a treasure trove of advice, Tom shares invaluable insights and best practices for organisations struggling with SOP management. He emphasizes the importance of collaboration, simplicity, technology adoption and a culture of Continuous Improvement for SOPs to be truly impactful.
This episode is a journey through the evolution of SOPs, from overlooked documents to strategic powerhouses. Tom Hughes's expertise and GEMBADOCS' innovation mark a pivotal shift, transforming SOPs into dynamic tools that not only streamline operations but also foster a culture of continuous improvement and efficiency within organisations.
Tom offers Ever-So-Lean listeners a 10% discount on a subscription to GEMBADOCS following a 30-day FREE trial. Simply follow this link and then quote the code 'EVERSOLEAN10' to benefit from this incredible offer - https://gembadocsapp.page.link/77bEaYkFTF64t7dd7
 
🔗 Links to Tom's resources, offering a low cost and game changing solution to SOP creation and management:
Tom's FREE book 'IMPROVEMENT STARTS WITH I'. A practical guide to building an extraordinary Lean culture - https://www.dropbox.com/s/ovjhlzmun13i4np/Improvement%20Starts%20With%20I_interior-v6%206x9%20%282%29.pdf?dl=0
G.R.E.A.T PROCESSES. A FREE quick guide on how to make any workplace better with SOPs - https://www.dropbox.com/s/g58685876k6vkct/GREAT%20PROCESSES_interior-v4%20with%20cover.pdf?dl=0
 
Key Takeaways:
Gemba-Centric SOP Development: Emphasise the importance of Gemba (the actual place where work is performed) as the foundation for crafting Standard Operating Procedures (SOPs). Involvement of task performers in SOP creation ensures both acceptance and effectiveness.
Simplicity in SOP Design: SOPs should prioritise simplicity. Visual instructions utilising clear visuals and straightforward language are universally understandable and more effective compared to text-heavy procedures.
Accessibility is Key: SOPs must be readily available at the point of work to maintain relevance and usefulness, making accessibility a critical factor.
Testing and Training for Implementation: Testing and training, especially for critical processes, are imperative to ensure the effective implementation of SOPs. Focus on refining flawed processes rather than attributing errors to individuals.
Technology's Role in SOPs: Leverage technology, such as QR codes for accessing updated SOP versions, diverse language content, and part information. Transitioning from printed to digital SOPs enhances accessibility, portability, and ease of updates.
Collaborative SOP Creation: Involve task executors in the collaborative creation of SOPs to enhance their effectiveness and sense of ownership.
Empathetic Leadership and Continuous Improvement Culture: Empathetic leadership and fostering a culture of continuous improvement not only enhance efficiency but also cultivate an environment of growth and progress.
Value of Real-World Expertise: Real-world experience and practical knowledge hold substantial weight. Learning from field experts can be more impactful than theoretical expertise.
Utilise Practical Resources: Practical resources, such as GEMBADOCS, play a crucial role in supporting continuous improvement initiatives, advocating for a hands-on, practical approach to refining processes.
 
To find out more about the certifications available with Catalyst Consulting Ltd, visit www.catalystconsulting.co.uk
Visit the BQF to learn more about the wonderful work they do - https://www.bqf.org.uk/
 
Enrol in the Online Improvement Kata & Coaching Kata Basics Course. Upskill your coaching skills with the ONLY Kata training created by Jeffrey K. Liker and Mike Rother! - https://toyota-way-academy.teachable.com/?affcode=43912_2uzhk5-x
 
Find out more about the Ever-So-Lean Podcast at www.eversolean.com
 
Please don't forget to show your support and help the Ever-So-Lean Podcast thrive by taking a moment to rate and review it, your feedback matters! 

Safe Conversations for Work and Life

On this episode of the Ever-So-Lean Podcast, we embark on a profound exploration of Mental Health, Wellness, Resilience and Mindfulness with our esteemed guest, Bill Carson.
Bill, a visionary leader in the sphere of mental wellness, brings a wealth of experience as an author, speaker, facilitator, and coach, dedicating his life to guiding individuals, businesses, and communities through the complexities of mental health challenges.
🌟 Bill provides insights on:
🧘 Mindfulness Mastery: Discover practical strategies shared by Bill for seamlessly integrating mindfulness practices into daily routines, fostering present-mindedness and grounding.
🤝 Empathy vs. Sympathy: Delve into the distinctions between empathy and sympathy, unveiling deeper insights challenging conventional perspectives.
🔑 Strategies for Stress Management: Gain invaluable techniques for stress management and burnout prevention, nurturing mental and emotional wellbeing.
🔄 Navigating Change: Explore the emotional landscape of change management and the Four W's framework (why, what, how, what-ifs) crucial for successful workplace transitions.
👥 Managerial Empathy: Highlighting the significance of managers recognizing and empathetically addressing team members' mental health challenges, fostering a supportive work environment.
🗣️ Creating Safe Spaces: Explore the importance of authentic, open dialogues that validate feelings, build trust, and foster genuine connections.
🌟 Leadership Dynamics: Unveil the essence of empathetic leadership, where understanding, support, and compassion intersect with business demands and mental health awareness.
📚 Resource Spotlight: Bill's newly released book, "SAFE Conversations for Work and Life," and workshops dedicated to mental health, offering valuable tools for personal and professional growth.
🌍 Overall Impact: This episode echoes the essential need for empathy, mindfulness, and space for emotional expression in both professional and personal realms. Bill's insights serve as a guiding light towards holistic mental wellness and resilience.
Tune in to this enlightening conversation with Bill Carson, as he navigates the intricate tapestry of mental health, providing a roadmap towards a more empathetic, mindful, and resilient way of living.
 
Key Takeaways:
1. Change is a rollercoaster of emotions, right? Knowing how folks react—both positively and negatively—makes all the difference when change hits.
2. Ever tried flipping a bad mood to a good one? Bill talked about shifting your mindset, focusing on a positive mindset and keeping check of emotions.
3. The Four W's of Change Management were great—why, what, how, and the what-ifs—are like the roadmap for making changes in any work place.
4. For real, when change hits, people’s emotions matter. Ignoring how it messes with folks' feelings can crank up the stress levels big time. Factoring in this in the planning stage and keep emotional wellness first will reduce the impact of change and bode well for a successful and sustained change.
5. Talking mental health? It’s a big deal. Making it safe to chat about tough stuff builds support networks that really have your back. It’s ok not to be ok.
6. Creating safe spaces for real talk is huge. Being open and raw helps build trust and bonds.
7. Validating feelings in chat? Yep, it's legit. Being genuine and respecting how others feel makes a safe zone for conversations.
8. Leaders, empathy is critical. Having empathy and backing up your teams dealing with their stuff? That's leadership gold. That’s true leadership.
9. Empathy over sympathy—it's about understanding others' concerns or worries without making it all about your own tales. That's how you really connect.
10. Balancing stress with mindfulness and knowing when to take some time for you. Super important for staying cool, collected and focused.
11. Leading a team means also holding folks accountable while having their backs when mental health stuff comes into play. There’s so much that can be said for a leader who shows compassion, understanding and is supportive. Even when it is a hindrance to the business plan
12. Finding ways to handle all the mental and emotional energy? That's the key to handling tough situations better.
 
🔗 Links to Bill's resources, offering a transformative journey towards enhanced mental wellbeing:
Bill's Website - https://inspirelearning.au/
Bill's LinkedIn: https://www.linkedin.com/in/bill-carson-4a645618/
First Two Chapters of 'SAFE Conversations for Work and Life' - https://inspirelearning.au/get-safe-conversations-for-work-and-life-book/
Safe Conversations for Work & Life - https://www.amazon.co.uk/SAFE-Conversations-Work-Life-conversations/dp/0645729108/ref=sr_1_1?crid=2VDKAK6DAGY2F&keywords=safe+conversations+for+work+and+life&qid=1707320310&sprefix=safe+conversations+for+work+and+life%252Caps%252C156&sr=8-1&_encoding=UTF8&tag=eversolean-21&linkCode=ur2&linkId=90d3db85d85fa26e7ec0cf6b00830f87&camp=1634&creative=6738
 
To find out more about the certifications available with Catalyst Consulting Ltd, visit www.catalystconsulting.co.uk
Visit the BQF to learn more about the wonderful work they do - https://www.bqf.org.uk/
 
Enrol in the Online Improvement Kata & Coaching Kata Basics Course. The only Kata training created by Jeffrey K. Liker and Mike Rother! - https://toyota-way-academy.teachable.com/?affcode=43912_2uzhk5-x
 
Find out more about the Ever-So-Lean Podcast at www.eversolean.com
 
Please don't forget to show your support and help the Ever-So-Lean Podcast thrive by taking a moment to rate and review it, your feedback matters! 

UK Excellence Awards 2023 (Part II)

Get ready for an extraordinary, bumper special episode of the Ever-So-Lean Podcast!
In this episode (Part II), Matt takes you on a thrilling journey back to the unforgettable night of October 5th when the prestigious London Hilton Bankside played host to the UK Excellence Awards 2023. This wasn't just any celebration; it marked a momentous milestone as the British Quality Foundation (BQF) celebrated 30 glorious years as the Home of UK Excellence.
Picture a night brimming with brilliance, dedicated to honouring remarkable achievements and capturing the very essence of excellence. Matt has your backstage pass to relive the electric atmosphere, the jubilant celebrations, and to introduce you to the incredible individuals who made this event truly exceptional. It was an evening where inspiration flowed freely, where exceptional individuals united to share their extraordinary paths to excellence.
The event was nothing short of a triumph, with a record-breaking number of entries and tickets selling out in the blink of an eye. A dedicated panel of 76 experts deliberated on 475 talented individuals from 134 different teams and organisations, making this the grandest BQF awards program to date.
If you're in need of uplifting, feel-good vibes and eager to hear about outstanding work not only in the UK but beyond, you're in the right place. Brace yourself for some live event audio that captures the exuberant atmosphere, making this episode a lively and charming experience like no other.
 
Visit the BQF to learn more about the wonderful work they do, enquire about becoming a member and enjoy the benefits - https://www.bqf.org.uk/
 
Find out more about the Ever-So-Lean Podcast at www.eversolean.com
 
Please don't forget to show your support and help the Ever-So-Lean Podcast thrive by taking a moment to rate and review it, your feedback matters! 
 

UK Excellence Awards 2023 (Part I)

Get ready for an extraordinary, bumper special episode of the Ever-So-Lean Podcast!
In this episode (Part I), Matt takes you on a thrilling journey back to the unforgettable night of October 5th when the prestigious London Hilton Bankside played host to the UK Excellence Awards 2023. This wasn't just any celebration; it marked a momentous milestone as the British Quality Foundation (BQF) celebrated 30 glorious years as the Home of UK Excellence.
Picture a night brimming with brilliance, dedicated to honouring remarkable achievements and capturing the very essence of excellence. Matt has your backstage pass to relive the electric atmosphere, the jubilant celebrations, and to introduce you to the incredible individuals who made this event truly exceptional. It was an evening where inspiration flowed freely, where exceptional individuals united to share their extraordinary paths to excellence.
The event was nothing short of a triumph, with a record-breaking number of entries and tickets selling out in the blink of an eye. A dedicated panel of 76 experts deliberated on 475 talented individuals from 134 different teams and organisations, making this the grandest BQF awards program to date.
If you're in need of uplifting, feel-good vibes and eager to hear about outstanding work not only in the UK but beyond, you're in the right place. Brace yourself for some live event audio that captures the exuberant atmosphere, making this episode a lively and charming experience like no other.
 
Visit the BQF to learn more about the wonderful work they do, enquire about becoming a member and enjoy the benefits - https://www.bqf.org.uk/
 
Find out more about the Ever-So-Lean Podcast at www.eversolean.com
 
Please don't forget to show your support and help the Ever-So-Lean Podcast thrive by taking a moment to rate and review it, your feedback matters! 
 

Introducing Lean Agile & the 5C’s

Join Matt on this thrilling episode of the Ever-So-Lean Podcast as we embark on an enlightening journey through the transformative realm of Lean Agile, guided by the legendary Gene Lee, the mastermind behind the ground-breaking Lean Agile 5C's Methodology.
In his exclusive conversation, Gene Lee, a true Lean and Agile luminary, reveals the inspiration behind his innovative creation and the key experiences that led to its inception. He explains how the Lean Agile 5C's Model is a fusion of Lean and Agile principles, resulting in a dynamic framework designed to reshape business practices.
Gene walks us through the core principles of the Lean Agile 5C's Model - Customer Centricity, Collaboration, Coordination, Communication, and Continuous Improvement. These five Cs form the bedrock of the framework, driving organisations toward a culture of continuous improvement.
Unravelling the secrets behind the model's success, Gene emphasizes the pivotal role of the Voice of the Customer. He shares real-world examples of how customer feedback has shaped the model's evolution, preventing wasted resources and faulty expansion strategies.
For organisations eager to implement the Lean Agile 5C's Model, Gene provides essential steps and valuable advice for overcoming common challenges during implementation. He highlights the significance of breaking down silos, fostering cross-functional teamwork, and empowering teams through consistent priorities.
The episode also delves into how success and impact are measured in practice, emphasizing everyday metrics that gauge an organization's progress in adopting the framework.
Don't miss this opportunity to learn from a Lean Agile maestro and discover how the Lean Agile 5C's Model is redefining the future of business. Gene Lee's exceptional journey and innovative methodology will leave you inspired and ready to embark on your own path to transformation.
Get ready to be a part of the Lean Agile revolution! Tune in to the Ever-So-Lean Podcast and become a Lean Agile Avenger. Lean back, and let the transformation begin!
 
Key Takeaways:
1. Lean Agile 5C is a framework that combines Lean, Agile, and other methodologies for continuous improvement.2. The model focuses on five Cs: Customer Centricity, Collaboration, Coordination, Communication, and Continuous Improvement.3. The framework's goal is to foster a culture of continuous improvement within organizations.4. Customer feedback and the Voice of the Customer (VoC) are vital for success.5. The eight common types of waste seen in Lean methods are applicable everywhere.6. Collaboration, coordination, and communication are essential for continuous improvement success.7. Leadership should prioritize consistency in priorities and empower teams.8. Breaking down silos and encouraging cross-functional teamwork is crucial.9. The Lean Agile 5C framework aims to build a culture of continuous improvement, is applicable across industries, and measures success through everyday metrics.10. For more information, visit Gene Lee's websites:          a. Lean Agile Mastery: www.leanagilemastery.com          b. Radar Consulting: www.radarconsultingllc.com11. Gene’s real-world success stories demonstrate the framework's impact on customer satisfaction and revenue.
 
To find out more about the certifications available with Catalyst Consulting Ltd, visit www.catalystconsulting.co.uk
Visit the BQF to learn more about the wonderful work they do - https://www.bqf.org.uk/
 
Enrol in the Online Improvement Kata & Coaching Kata Basics Course. The only Kata training created by Jeffrey K. Liker and Mike Rother! - https://toyota-way-academy.teachable.com/?affcode=43912_2uzhk5-x
 
Find out more about the Ever-So-Lean Podcast at www.eversolean.com
 
Please don't forget to show your support and help the Ever-So-Lean Podcast thrive by taking a moment to rate and review it, your feedback matters! 

Lean & SIM Motorsport

Join Matt as he hops into the fast lane as we sit down with the dynamic founder and CEO of SIM Motorsport Ltd, Simon Ricketts, who has been on the exhilarating journey to redefine the SIM racing world with Lean excellence. Simon takes us on a thrilling ride through his career, from diverse adventures in sales, security, hospitality and military service to becoming the driving force behind an electrifying SIM motorsport experience in the UK.
Since taking the helm in October 2021, Simon has catapulted SIM Motorsport to the forefront of the industry, known for its cutting-edge race car simulators featuring the officially licensed 4-point haptic suspension system sanctioned by the prestigious FIA – the most realistic sim experience you'll find.
In this episode, we explore how Lean principles are embedded into the DNA of SIM Motorsport Ltd, from design to operations, with practices like Kanban, Right First Time and benchmarking ensuring every aspect is finely tuned for efficiency. We delve into the role of data analysis and performance metrics, especially in telemetry, and discover the most effective Lean tools like Cause & Effect and Right First Time.
Learn how Simon and his team streamline logistics and event preparation using the Venus Management System, enabling complete remote control and feedback. Explore why professional drivers, racing enthusiasts and corporate parties all flock to SIM Motorsport Ltd for its realistic simulators, telemetry, risk-free experimentation and above all else, realism!
Simon shares his vision for the future of Lean in the SIM racing industry, with plans to expand already racing ahead, his proof of concept ultimately creating a more efficient and enjoyable experience for racers and enthusiasts. So many key learnings to takeaway that are applicable to to your workplace.
Simon's journey and the Lean principles at SIM Motorsport Ltd serve as a shining example of how continuous improvement and data-driven decisions can transform an industry. From 5S practices to daily quality checks, the team at SIM Motorsport embraces precision and customer focus.
Discover how Simon's passion for process mapping has created a world-class experience, and see how data-driven coaching, akin to the Toyota Kata, helps racers improve their performance.
In an ever-evolving world, Simon is excited about the potential of AI technology in motorsport, while valuing the irreplaceable human touch and knowledge.
This episode is packed with valuable insights and lessons that apply not only to motorsport but to any industry. So, buckle up and get ready for an adrenaline-fueled journey of Lean inspiration, benchmarking, and innovation with Simon Ricketts of SIM Motorsport Ltd. If you're seeking a new obsession or simply a good time, make a pit stop at SIM Motorsport Ltd in Gillingham, Kent, UK, and experience the future of racing today!
Explore upcoming events and the RACE SCHOOL program, designed to nurture talented young motorsport enthusiasts. Plus, enjoy exclusive listener perks with a 10% discount (code: EVERSOLEAN8020) and a loyalty scheme.
Key Takeaways:
TQM principles revolve around customer satisfaction, leadership commitment, employee involvement, continuous improvement, data-driven decisions, supplier relationships, structured processes, education, benchmarking, empowerment and prevention. These principles aim to boost quality and organizational excellence.  Simon is the prefect example of these skillsets sticking with you and being transferable.
At SIM Motorsport Ltd, Simon and the team have created an environment and an experience that is heavily built on Lean principles, mirroring what you see in Formula One.  As soon as you walk through the doors, the environment blows you away. You see practices like 5S, just-in-time, continuous improvement, waste reduction, standardized work, Kanban, visual management, team collaboration and a multi-skilled workforce. Just like racing on track, these principles clearly enhance efficiency and precision in the high-pressure world of SIM Racing.
Before opening SIM Motorsport Ltd, Simon conducted vigorous benchmarking exercises from other industry leading motorsport areas. This enabled him to understand what worked and didn’t work so well. Providing him the blueprint for a world class experience. Right down to the availability of deodorant in the washrooms!
Simon spoke about how he is developing his team in TQM principles naturally. It’s the way they do the work. The learning is being pulled by the team who are keen to learn and drive improvement. The key part here is that it’s a pull system and not a push system. The culture is a culture of continuous improvement. Fantastic.
Every day quality checks take place to ensure that all equipment is in optimal condition. Standard work is in place, including checklists to ensure this happens the same way and at the same time everyday, regardless of who is working. It’s all about precision, customer focus and right first time.
At the end of each day, he does a Gemba meeting with the team to review the day, identify what they could do better and learn from it. Such an important discipline to install and maintain, so simple, yet so powerful.
I loved that Simon shared that he utilises Process Mapping to develop the world class flow and business model he has created to such a high standard. This wasn’t a one off task that filed away somewhere. He frequently goes back to this living breathing document to look for opportunities to improve.
During the SIM experience, the team analyse data captured through telemetry along with the driver to understand where they can improve. The staff are experts (SME’s) and use the data to coach the driver where they can improve. They then go back to the simulator and go again. The process is then rinsed and repeated throughout the session. The key part here for me is using fact and data to ‘coach’ rather than ‘tell’. It’s very similar to the Toyota Kata. It’s about learning a discipline and then practicing it over and over until mastered.
I love that Simon was so open to and excited by the impact AI technology is and will have on his industry. He’s already thinking about the benefits and improvement’s it can add to SIM Motorsport.  Yet he is also conscious of where the human touch, interaction and knowledge is valuable in the process.
There was so many learnings today that we can take away and apply to our own working environments. The logic, methods and application approach that Simon has evidenced at SIM Motorsport Ltd is applicable everywhere.   If you’re looking for some Lean inspiration, some benchmarking, a good time and potentially a new obsession, get yourself down to SIM Motorsport Ltd in Gillingham, Kent in the UK. 
Useful Links:
SIM Motorsport Ltd - https://www.simmotorsport.co.uk/
Use discount code "EVERSOLEAN8020" to receive a 10% discount on your booking
 
To find out more about the certifications available with Catalyst Consulting Ltd, visit www.catalystconsulting.co.uk
Visit the BQF to learn more about the wonderful work they do.
 
Enrol in the Online Improvement Kata & Coaching Kata Basics Course. The only Kata training created by Jeffrey K. Liker and Mike Rother!
 
Find out more about the Ever-So-Lean Podcast at www.eversolean.com
 
Please don't forget to show your support and help the Ever-So-Lean Podcast thrive by taking a moment to rate and review it, your feedback matters! 

Behind the Veil of Mistakes

🎙️ Get ready to dive into the world of continuous improvement with our special guest, Russell Watkins, the Co-founder of Sempai®! With a diverse background spanning Operations, Materials, and Lean across the Automotive, Aerospace, and Construction Equipment sectors, Russell brings a global perspective to enhancing business performance.
In this exclusive episode of the Ever-So-Lean Podcast, Russell opens the door to his incredible journey, sharing real-life stories of failures that have not only shaped his career but also served as stepping stones to success. 🌟 Join us as we uncover how setbacks can be transformed into invaluable lessons that propel both individual and organizational achievement.
Russell's experiences, from "5S gone wrong" to tackling the world's largest fishbone, reveal the gritty realities of continuous improvement. 🌊 But fear not, for these tales of challenge and triumph are bound to inspire you on your own journey of improvement, innovation, and growth.
Prepare for an insightful conversation that delves deep into the ups and downs of a continuous improvement career. Stay tuned as Russell 'opens the Kimono' and invites you into his world of transformation, problem-solving, and unshakable determination. 🎧📊 Don't miss this opportunity to gain fresh insights and motivation to elevate your own professional and organizational endeavours. Welcome to the Ever-So-Lean Podcast with our special guest, Russell Watkins! 🎉
 
Key Takeaways:
Russ describes "opening the kimono" as a Japanese term originating from the 1890s, meaning showing a bit of yourself, some humility, a bit of the real you. This practice can help build strong and trusting relationships, creating a comfortable environment between hierarchies in organisations.
If you find yourself at the early stages of your career, there's no need to panic about the next steps. Take your time, try different things, learn, and keep forging your own path. In the end, it will work out.
Factories represent a microclimate where the shop floor is brimming with knowledge, experience, politics, banter, and familial-like units. Taking the time to involve and understand this environment is well worth the investment. Russ's story from Lotus, where he travelled to Belgium and Peru to understand why windscreens were cracking, serves as a prime example of how time, money, and effort can be wasted when direct engagement with operators would have provided the necessary information.
Imposter syndrome often preys on our insecurities. It can lead us to become defensive and reluctant to show vulnerability and humility. We might fear that revealing a lack of understanding, asking questions, making a mistake, or showing a "weakness" will cause others to lose respect for us, judge us, or mock us. However, in reality, very few people will react negatively to this. In fact, evidence suggests that the perception of vulnerability and humility is often viewed more positively by others than those experiencing imposter syndrome might anticipate. Sharing doubts, asking questions, or admitting to a lack of understanding can actually enhance trust and collaboration in professional and personal relationships. This aligns with concepts of psychological safety and a growth mindset.
Coaching and developing others is an incredibly rewarding exercise and a fantastic way to learn and grow as a leader and coach yourself. If you're looking to enhance your coaching skills and have lifetime access to supporting materials, the online Toyota Improvement Kata and Coaching Kata Basics course is an excellent place to start. It's cost-effective and provides a brilliant framework that can be applied in various settings. You can find the link in the description below.
Well-placed and appropriate humour can be a valuable tool for building relationships and fostering understanding. Research supports the idea that using humour appropriately can stimulate positive emotions, improve memory retention, reduce stress, facilitate communication, and create a sense of camaraderie among individuals. It's a powerful tool for making connections and facilitating effective learning and communication.
Russ also spoke about how, as we age, we tend to feel more comfortable and secure about admitting where we could have done things better in the past. The examples Russ provided fall into three categories: 1) the way he leads activities, 2) places where he has failed to practice what he has learned, and 3) in planning Lean transformations where he has made mistakes. This got me thinking about the mistakes I've made during my career. I found it to be a cleansing exercise to reflect on what I've learned over the years. I highly recommend this for you as an individual or even as a group exercise with your team. You don't have to share your reflections, but encouraging the thinking process is a valuable one. Reflecting on past mistakes and areas for improvement in your career is beneficial because it promotes personal and professional growth, enhances self-awareness, improves decision-making, and can be a valuable exercise for teams, fostering a culture of continuous improvement and accountability.
Useful Links:
Sempai - https://www.linkedin.com/in/russellwatkinssempai/
Russel Watkins LinkedIn - https://www.linkedin.com/in/russellwatkinssempai/
Sempai YouTube Channel - https://www.youtube.com/@the_lean_expert
 
To find out more about the certifications available with Catalyst Consulting Ltd, visit www.catalystconsulting.co.uk
Visit the BQF to learn more about the wonderful work they do.
 
Enrol in the Online Improvement Kata & Coaching Kata Basics Course. The only Kata training created by Jeffrey K. Liker and Mike Rother!
 
Find out more about the Ever-So-Lean Podcast at www.eversolean.com
 
Please don't forget to show your support and help the Ever-So-Lean Podcast thrive by taking a moment to rate and review it, your feedback matters! 

Overcoming Tsundoku & Lean Portfolio Management

Get ready for a rip-roaring episode of the Ever-So-Lean Podcast! 🎙️
Join us as we embark on an eye-opening journey with the one and only Noel Warnell. With over two decades of software expertise and a passion for devouring books and Agile expertise, Noel is about to drop some serious wisdom that will leave you craving more.
In this episode, you'll discover:
📚 Revolutionise Your Reading Habits: Noel reveals his secrets for making the most out of your reading time. Learn how to cut through the noise, identify the most valuable sections, and establish a daily reading habit that fits your busy life.
🚀 The Power of Lean Portfolio Management (LPM): Dive deep into the world of LPM, a game-changer for large organisations. Discover how breaking projects into smaller, testable segments can skyrocket your efficiency and agility, all while reducing risk.
🌟 Continuous Improvement Unveiled: Noel identifies how without knowing it we are all embracing a Lean mindset in our daily life.
Prepare to be inspired, informed, and utterly entertained as Noel guides you through the world of Agility, Transformation and getting on top of your backlog of books! This episode is your golden ticket to becoming a more agile, innovative, and book-loving version of yourself! 🔥 Don't miss out – your journey to a brighter, leaner future begins here. 🚀📖
 
Key Takeaways:
**Adapt Your Reading Habits:** Reading cover to cover is something we learnt at a round age, but may not be necessary as an adult. Identify the sections that are relevant to you and establish a regular reading habit, even if it's just 5 minutes a day.
**Don't Force Yourself:** Don't hesitate to put down a book if it doesn't resonate with you. Just as you would walk away from a movie or conversation, it's okay to ditch a book that isn't connecting with you. You won’t hurt its feelings. 
**Books on a Budget:** You don't need to be wealthy to read. You can access books from libraries, charity shops, through neighbourly generosity, even from some cafes and old telephone boxes.
**Rethink Note-Taking:** Consider alternative methods like sketch noting and mind mapping to retain information effectively, rather than relying solely on traditional note-taking of it doesn’t work for you. It is scientifically proven that we retain more information when it’s visual. Be creative. 
**Continuous Improvement:** Embrace a lean and continuously improving mindset in your daily life. It's a natural part of human evolution. You’d be shocked to realise how many of your daily activities are performed in a lean way without you even realising it. Think about it. 
**Internal Culture Transformation:** If you want lasting change and a desired culture in your organization, it must come from within rather than relying solely on external experts or consultants. The best way to utilise a consultant is to use their knowledge and experience to develop your own organisation. Let them support you. 
**Lean Portfolio Management (LPM):** LPM is a valuable approach for budgeting and resourcing projects. It encourages breaking projects into smaller segments, enabling testing and flexibility, and reducing risk. It Considers shorter-term (3-6 months) planning with reduced investments to increase agility and reduce risk in project management.
**Engage Stakeholders:** Involve senior stakeholders and create a framework for LPM. Keep it simple and ensure the right people are on board. It’s a complete change of mindset and approach from tradition. 
These takeaways emphasize the importance of adaptability, efficiency, and a holistic approach to personal and organizational development.
 
Useful links that Noel referenced:
https://www.noelwarnell.uk/post/8-super-simple-ways-to-read-a-metric-crap-ton-of-books-in-2023
https://www.noelwarnell.uk/product-page/agile-bullshit-cards
https://www.thegreatbritishbookshop.co.uk/products/the-quarterly-agile-planning-journal?_pos=1&_sid=fd6f96a0e&_ss=r
https://www.linkedin.com/in/noelwarnell
 
To find out more about the certifications available with Catalyst Consulting Ltd, visit www.catalystconsulting.co.uk
Visit the BQF to learn more about the wonderful work they do.
 
Enrol in the Online Improvement Kata & Coaching Kata Basics Course. The only Kata training created by Jeffrey K. Liker and Mike Rother!
 
Find out more about the Ever-So-Lean Podcast at www.eversolean.com
 
Please don't forget to show your support and help the Ever-So-Lean Podcast thrive by taking a moment to rate and review it, your feedback matters! 

Unlocking the Potential of AI for Learning

Welcome to another exhilarating episode of the "Ever So Lean" podcast! Today, we have the privilege of hosting a true visionary in enterprise learning and development, Steve Dineen. He is the trailblazing founder of Fuse, a ground-breaking enterprise learning and knowledge platform that has transformed the way people engage with learning experiences.
In this electrifying conversation, we take a journey through Steve's remarkable career, from scaling and selling the UK's second-largest bespoke digital learning company to his inspiring initiative, Fuse School. Through Fuse School, Steve has democratized education by offering GCSE-grade education to millions worldwide, completely free!
Steve's passion for leveraging cutting-edge technology, particularly AI, to reshape education shines brightly. We explore his insights into AI's imminent role in education and its incredible potential to revolutionize traditional learning landscapes. As the episode unfolds, we dive deep into how Fuse harnesses AI to create personalized, adaptive, and enriching learning experiences.
We uncover the delicate balance between AI-driven automation and the irreplaceable human touch in learning. While the future is promising, challenges loom—Steve delves into the considerations surrounding evolving AI technology, data privacy, and ethical concerns.
🌟 But that's not all! 🌟
Get ready for some lightning-round excitement as Steve takes on the "Yes, No" challenge. Can he conquer the rapid-fire questions without uttering a "Yes" or "No"?
With the closing notes, we extend our heartfelt gratitude to Steve Dineen for sharing his insights and transformative journey with us. If you've enjoyed this captivating episode, remember to subscribe and follow the "Ever So Lean" podcast at eversolean.com. Your reviews mean the world to me, so take a moment to like and review us on your preferred platform.
 
Key Takeaways:
Steve challenges the conventional approach to learning by advocating for personalized learning experiences that AI can provide. He believes that educators often design learning based on their own preferences rather than adapting to individual needs. Steve’s perspective contrasts with traditional methods that involve passive learning, where information is presented and then expected to be retained and applied. An approach that rarely achieves the desired output. We’ve all experienced it, ask yourself “do I enjoy that”. “Did I retain the knowledge”? 
Steve shared intriguing examples of harnessing collective intelligence within his team and enhancing it using AI technology. One fascinating use case involved incorporating the voice of “celebrities” to make the content more engaging.
Addressing concerns about AI and job displacement, Steve offered a thought-provoking insight: “it’s not AI that is going to take your job, it’s someone using AI that will take your job.” He draws parallels to the transition from landlines to mobile phones, suggesting that embracing AI is crucial for professional growth.
Steve emphasised that AI is a powerful tool for improvement across various aspects of the workplace. He mentioned that AI enhances his products and services, accelerates his educational mission through the Fuse School, and streamlines internal processes such as data analysis for sales and marketing trends.
Steve identifies three key areas where AI accelerates learning: breaking down language barriers, facilitating quick access to relevant information, and enabling hyper-personalization. He envisions a learning model where AI provides foundational knowledge and continuously feeds relevant content to learners, ensuring better retention and application.
Steve categorizes AI’s role into seven main buckets:
Removing Language Barriers: AI eliminates language obstacles and enables instant localization of content.
Quick Answers: AI assists in finding everyday solutions to job-related queries.
Content Creation: AI aids in generating relevant and engaging content.
Recommendations: AI offers personalized recommendations for career development and growth.
Teaching/Coaching: AI serves as a teacher or coach, tailoring content to improve engagement and retention.
Task Automation: AI automates tasks, simplifying processes and boosting productivity.
Data Interpretation: AI analyses complex data, empowering decision-making without requiring specialized expertise.
Steve’s insights emphasize the transformative potential of AI in learning and beyond. He envisions a future where AI-driven personalization and efficiency redefine how we learn, work, and make informed decisions. Like it, love it, or fear it, AI is here and it’s changing the world as we know it. It’s part of our lives and will part of our children’s lives and our grandchildren’s lives and so on. The pace of development is lightning fast, the potential unimaginable. In the business and learning worlds it’s opening up new opportunity almost weekly. Exciting times!
Learn more about the work Steve does at FUSE Universal and FUSE School
 
To find out more about the certifications available with Catalyst Consulting Ltd, visit www.catalystconsulting.co.uk
Visit the BQF to learn more about the wonderful work they do.
 
Enrol in the Online Improvement Kata & Coaching Kata Basics Course. The only Kata training created by Jeffrey K. Liker and Mike Rother!
 
Find out more about the Ever-So-Lean Podcast at www.eversolean.com
 
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Introducing Change Questions

Today we meet Dr. Lynn Kelley, an esteemed professional whose illustrious career spans leadership roles in engineering, supply chain management, and continuous improvement across diverse global industries. Notably, she retired as the Senior Vice President of Supply Chain and Continuous Improvement at Union Pacific Railroad, and now serves as a Senior Advisor to BBH Capital Partners, guiding their investment endeavours.
Prior to her tenure at Union Pacific, Lynn held influential positions, including Vice President of Operational Excellence at Textron, where she earned a seat at the executive leadership table. Additionally, she was the visionary force behind Union Pacific's innovation program, driving transformative thinking within the organization.
Lynn's academic brilliance shines through her teaching experience in undergraduate and graduate statistics courses, bolstered by her PhD in evaluation and research. Before venturing into academia, she excelled in executive roles, such as the Executive Vice President and Chief Operating Officer of Doctors Hospital in Detroit.
Throughout her extraordinary career, Lynn has been a masterful guide in Change Management initiatives. But beyond her executive accomplishments, Lynn captivates audiences as a seasoned keynote speaker and esteemed author. Her latest book, "Change Questions," was co-authored with John Shook. In this episode, we have the privilege of hearing all about this game-changing book, accompanied by a downloadable Digital Workbook that empowers readers to embark on transformative Change Management activities.
With her wealth of experience and innovative strategies, Dr. Lynn Kelley continues to inspire and empower individuals and organizations alike, solidifying her position as an influential figure in the world of Change Management. This episode promises to provide deep insights into Lynn's remarkable journey and her ground-breaking book, "Change Questions."
 
Key Takeaways:
1. Research varies but it’s a safe bet that the probability of the implementation of change being a success is 30-40%. The entire purpose of the change questions book is about increasing that probability. 
2. The Change Questions book aims to increase the probability of successful change implementation based on a Union Pacific case study. It offers 11 flexible questions to consider before implementing change, with the goal of achieving sustained success defined as 6 consecutive months of meeting or surpassing the point of implementation within a 12-month period.
3. The book encourages a fluid approach, allowing readers to choose relevant ideas and take ownership of the change process. To support implementation, a digital workbook is available for free on www.changequestions.net, providing additional information.
4. Lynn emphasised the value of learning from failure. Planning for failure with mitigating actions and encouraging adapting and overcoming challenges to make progress is worth its weight in gold. Data-driven decision-making and a focus on language that fosters ownership are highlighted throughout Lynn’s words today. 
5. Language use is so powerful. Process owners are replaced by ‘Sustainers’ who are mentored and coached during implementation. As change continues to post-implementation, mentors’ step back, and project closure becomes ‘Project Transition’. If issues arise, mentors return to offer support. 
6. The Change Questions book target audience includes board members, CEOs, change agents, individuals involved in change initiatives, and students. The approach blends elements of the change curve, emphasizing the importance of engaging middle-of-the-road or neutral groups to ensure success.
7. The selection of pilot sites is based on change agents rather than location, ensuring ample support and publicity for successful transitions. Lynn’s example involves seeking volunteers through a call to arms, empowering individuals to make their own choices. Rather than change being imposed upon them. 
8. Change is acknowledged to take time to embed, and continuous improvement initiatives may require patience, but the rewards are well worth the effort. The book advocates a long-term perspective, emphasizing the correlation between continuous improvement and performance.
 
Learn more about Dr. Lynn Kelley via her LinkedIn profile at https://www.linkedin.com/in/lynnkelleychange/
You can order a copy of 'Change Questions' on Amazon - https://amzn.to/46JmQDc
Or download the accompanying 'Digital Workbook' at https://www.changequestions.net/
 
To find out more about the certifications available with Catalyst Consulting Ltd, visit www.catalystconsulting.co.uk
Visit the BQF to learn more about the wonderful work they do.
 
Enrol in the Online Improvement Kata & Coaching Kata Basics Course. The only Kata training created by Jeffrey K. Liker and Mike Rother!
 
Find out more about the Ever-So-Lean Podcast at www.eversolean.com
 
Please don't forget to show your support and help the Ever-So-Lean Podcast thrive by taking a moment to rate and review it, your feedback matters! 

Formula One: Pursuit of Perfection

Welcome to the Ever-So-Lean Podcast, where in this episode we embark on an exhilarating journey into the world of Formula One, a sport that thrives on continuous improvement and Lean principles. In this high-speed environment, competition and regulations are at an all-time high, making efficiency paramount. Formula One teams operate under cost capping measures and by embracing Lean principles, they optimize operations, streamline processes, and allocate resources wisely, leaving no room for waste. Every action is focused on maximizing performance, making even the smallest enhancement count.
The agility and adaptability demanded by this sport are nothing short of crucial. With the landscape constantly evolving, Lean principles equip teams to respond quickly to changing circumstances, whether it's adjusting strategies during a race or adapting to new regulations. By integrating Lean into their DNA, teams maintain a competitive edge and stay ahead of the game.
Safety and reliability are non-negotiable in Formula One, and here too, Lean plays a vital role. Proactive risk management ensures the well-being of drivers and crew members, while error prevention techniques enhance overall reliability and performance. Lean methodologies provide the framework for a robust safety culture that keeps everyone involved protected.
At the heart of Formula One lies innovation and technological advancements. Lean fosters a culture of innovation by encouraging teams to push boundaries, explore new ideas, and leverage cutting-edge technologies. It's a breeding ground for ground-breaking developments that shape the future of the sport.
In this fast-paced world, teamwork is the bedrock of success, and Lean principles enhance collaboration and communication. The seamless coordination of the pit crew during a high-pressure pitstop exemplifies the power of Lean teamwork. Every member understands their role, communicates effectively, and trusts their teammates, leading to lightning-fast pitstops that can make all the difference in a race.
Our guest today, Mark Gallagher, is a legendary figure in Formula One with over three decades of experience. He has held senior roles in prestigious teams, shaped the regulatory environment, and been at the forefront of technological advancements. As an author, his insightful books provide valuable perspectives on the sport and its management. Through his media work, public speaking engagements, and industry analysis, Mark continues to shape the landscape of Formula One, further solidifying his status as a respected industry analyst and sought-after speaker. With Mark's guidance, we will learn valuable lessons from this pulse racing sport, that you can apply in your organisation.
Key Takeaways:
CI in Formula One is commonly an organic way of working. Most engineers do not have a physical education in Lean or alike. It’s ingrained in the way they work. It’s the way they do things.
All the teams work in a similar way, from the top performing to the least competitive. It’s the way things are done. 
Agility is critical, it allows empowerment and speeds up decision making. Heavily based on data. Learning from failure. 
Define the value of what you want to achieve. What does the customer need? Benchmarking against the competition is an important aspect to help drive innovation and improve performance. There no room to hide, results are published publicly. 
The overall objective is to win the race. But even after facing obstacles, the path to the target condition is adapted and broken down into bite sized, measurable milestones that are all driven by data led decisions.
Obstacles are not taken as a negative. They are flipped into an opportunity to gather data and learn. Better equipping the team for the future. This is a remarkable process and minds set, and can easily be transfer into everyday operations in your organisation.
Curiously to continuously improve drive innovation and upgrades. Mark painted us a great picture of an environment where even when things are going well, and races are being won. Formula One teams do not sit still. They are continuously using data to evaluate performance in every area. Persistently looking for opportunities to improve. This inference comes incrementally through updates to the car. But it never stops, the hunger, the drive and curiosity to reach perfection.
Formula One is a process driven industry. To enable such high levels of performance, and extraordinary curiosity to continuously improve. Process and mechanisms are the critical vessel to enable this to happen. Without this, the ability to develop at such a pace, improve and go again just wouldn’t be possible. 
They are not only monitoring data and studying their own performance. They are constantly monitoring what the opposition team are doing. What upgrades have they made. What impact has it made? Always looking for learnings that help drive performance improvement. 
Formula One has embraced analytics to enable them to manage risk, improve safety and performance. 
Ownership across each and every single person is remarkable! Everyone knows their role, how it contributes to the overall objective and as a collective, without exception everyone is working towards that North Star. This isn’t by luck. These are well trained people, supported with engrained standard work and mechanisms which are the framework for innovation and ultimate success. 
The halo is a fantastic example of a focus on risk management to improve safety (the halo is a safety device introduced to protect the drivers’ heads from potential impacts). Developed based on data, and the results speak for themselves. 
AI and simulation play a massive part in modern F1. Teams have dedicated drivers to Simulator racing. Dedicated to using a virtual world to test new developments. Increasing the pace of design to conception. Reducing costs of manufacturing potential upgrades that fail. Simulating race scenarios thousands of times l, data which is used to develop race strategies. A fabulous example of the modern world blending seamlessly with human beings to do things better. 
 
Learn more about the work Mark does, and enquire about keynote opportunities from an inspiring line-up at https://performanceinsights.co.uk/
You can order a copy of Mark's latest book 'The Future Business Formula' on Amazon via https://amzn.to/3YFkpzy
 
Want to experience a serious SIM racing experience? Check out SIM Motorsport - Awesome!
 
To find out more about the certifications available with Catalyst Consulting Ltd, visit www.catalystconsulting.co.uk
Visit the BQF to learn more about the wonderful work they do.
 
Enrol in the Online Improvement Kata & Coaching Kata Basics Course. The only Kata training created by Jeffrey K. Liker and Mike Rother!
 
Find out more about the Ever-So-Lean Podcast at www.eversolean.com
 
Please don't forget to show your support and help the Ever-So-Lean Podcast thrive by taking a moment to rate and review it, your feedback matters! 

Introducing Business Agility

In this episode we're onto Business Agility and its transformative power in organisations. Join Matt and special guest, James Dwan, the CEO of Catalyst Consulting. James is a seasoned expert in Business Transformation, well-versed in Agile frameworks, Systems Thinking, Strategy Deployment, Digital transformation) and Lean Six Sigma.
Throughout his career, James has successfully implemented innovative business transformations, combining the power of Lean and Agile methodologies, earning praise from esteemed clients such as The London Stock Exchange, UKRI, Elavon, and Essex County Council. With his wealth of experience, James shares his valuable insights on Agile techniques, shedding light on the benefits and practical applications of Business Agility at both the team and organisational level.
Agile, a new contender in the world of Continuous Improvement methodologies, is making waves beyond its origins in the software industry. Just as Lean transcended automotive and factory settings, Agile is now taking the world by storm. What sets Agile apart is its iterative and collaborative problem-solving approach, breaking down complex adaptive problems into smaller increments and fostering continuous learning and adaptation through rapid feedback. Elements that in this episode James helps us to really understand.
While commonly associated with software development, Agile's versatility extends far beyond that domain. Agile approaches like Scrum or Kanban can effectively manage and track improvement projects in various business initiatives. Today, we dive deep into the realm of Agility, exploring its origins, unique characteristics, advantages, disadvantages, and practical uses.
By delving into the foundations of Agile and understanding its distinguishing features, this episode aims to equip you with an entry-level understanding of the value Business Agility can bring to your organisation. James's expertise will provide valuable insights and first hand experiences, allowing you to grasp the benefits of Agility and how it can be effectively applied in your own workplace.
 
Key Takeaways:
It’s about making it enjoyable. Creating an environment where people are empowered to make change and challenge the status quo. Creating passion for change within your organisation. Creating that joy of discovery just can’t be bought. It’s imperative to a healthly organisation.
Agile is about getting value to a customer.  Its framework is a set of values, principles, and practices that guide the implementation of Agile frameworks like Scrum and Kanban. It emphasizes cross-functional teams, iterative development, and continuous improvement. Key components include a product backlog, fixed-time sprints/iterations, daily stand-up meetings, sprint review and retrospective sessions, and a focus on delivering value and adapting to change. Agile fosters collaboration, customer involvement, and flexibility in software development and project management processes.
Agile gets into the physiology of human beings. James introduced us to HPPOs  (Highest Paid Persons Opinion). Although the term may be new, you may recognise the behaviours of a HPPO culture. Basically do as you are told. In an agile culture, you are aloud to be wrong, in fact you might say it’s encouraged. It’s about learning fast, asking questions like what is the earliest we can run an experiment to check if customers would like that information r care about it? Creating an environment of physiological safety is an absolute must.
Pivot from bad to good ideas. Run experiments, if it doesn’t work and is going in the wrong direction, stop and try something else. James shared a great idea where bad ideas being laid to rest are celebrated in a ‘funeral party’. Such a great idea! Let’s prove it’s a bad idea before we progress. If we can’t prove it’s a bad idea then we know that we have a good bet that we should progress and explore further.
Getting the right leadership behaviours are a tiger in the tank. Meaning that these behaviours will have the effect of a strong, energetic presence that can give your organisation a competitive edge. Get these right and good things will follow. People are going to learn new skills, it’s takes time to establish a culture of business agility. But the outputs of getting this right is positive in so many ways, in all industries. Agile is a play to win way of thinking. It’s about using feedback, learning and adapting.  It enables organizations to become more adaptable, innovative, customer-focused, collaborative, and continuously improving, thereby increasing your chances of long-term success in a rapidly changing business landscape.
What is Scrum? It’s a common question. James described it well when he said It’s a flavour of Agile ways of working. Scrum is just one example of an Agile framework for managing complex projects and product development. It involves three roles: Product Owner, Scrum Master, and Development Team. Projects are divided into fixed-duration sprints, typically two to four weeks long. The Product Backlog prioritizes the work to be done, and the team selects items for each sprint during the sprint planning meeting. Daily Scrum meetings synchronize the team's work, while the sprint review showcases completed work to stakeholders. The sprint retrospective allows the team to reflect on the process and identify improvements. Scrum promotes collaboration, adaptability, and continuous improvement in delivering value incrementally.
When it comes to Agility, the Cynefin framework can be used to guide decision-making and adaptability. Agile organizations often leverage the framework to identify which context a problem or situation falls into and determine the most suitable approach. Agile practices, such as iterative development, feedback loops, and continuous learning, align well with the complex and chaotic contexts of the Cynefin framework. By embracing agility, organizations can respond effectively to complex and uncertain situations, experiment with different approaches, and adapt their strategies based on feedback and learning. (Link in show notes)Celebrate learning. It’s not a personal journey, it’s an organisational journey. Target destination is organisational agility.
Try to avoid creating new Metrics to measure agile transformation impact. Use your standard organisation metrics and thought human behaviour. The two go hand in hand. The two drive sustained culture. 
 
To find out more about the certifications available with Catalyst Consulting Ltd, visit www.catalystconsulting.co.uk
The three that James referred to specifically today were:
Agile Fundamentals - www.catalystconsulting.co.uk/icagile-agile-fundamentals/
Business Agility - www.catalystconsulting.co.uk/icagile-business-agility-foundations/
Business Black Belt Programme - www.lean-six-sigma.training/business-black-belt
 
Additional Reading:
The Cynefin Framework - www.thecynefin.co/about-us/about-cynefin-framework/
The New New Product Development Game - www.hbr.org/1986/01/the-new-new-product-development-game
 
Enrol in the Online Improvement Kata & Coaching Kata Basics Course. The only Kata training created by Jeffrey K. Liker and Mike Rother!
 
Find out more about the Ever-So-Lean Podcast at www.eversolean.com
 
Please don't forget to show your support and help the Ever-So-Lean Podcast thrive by taking a moment to rate and review it, your feedback matters!
 

Problem to Project & Basic Statistical Analysis

Today's episode is all about Project Selection and Statistical Analysis, where we aim to provide you with practical guidance and insights. We understand that choosing the right projects can be overwhelming, but fear not! We are here to help you transform problems into well-defined projects that lead to growth and success. Building a strong pipeline of projects is essential for addressing organizational challenges and driving progress.
Statistical Analysis, though initially intimidating, is a fascinating realm that holds great power in continuous improvement. It enables us to summarise data, test hypotheses, and make evidence-based decisions that bring about impactful changes. In this episode, we will gently introduce you to three statistical analysis techniques: the '2 Sample T-Test', Correlation Analysis and Regression Analysis.
Consider this episode as a refreshing sip of a tropical cocktail of statistical knowledge, leaving you craving for more. And joining us today is Pranav Radhakrishnan, a distinguished Director at Novartis, a leading global pharmaceutical company. With his expertise in Operational Excellence and Lean Six Sigma, a Masters in Industrial Engineering, a pending MBA from Columbia University and a remarkable career journey, Pranav brings a unique and knowledgeable perspective to project selection and statistical analysis.
Together, we will explore practical strategies and inspiring experiences that will empower you to prioritize strategic projects, drive financial growth, and enhance engagement. Get ready to unlock the secrets of Project Selection and Statistical Analysis with Pranav's invaluable insights.
Key Takeaways:
Learn to select the right tool for the right problem. It comes with experience. 
Pranav gave a great method of taking problems to projects, that directly relate to the business objectives. 
Get people together, directors, department leads, supervisors, front line employees. All roles – get them in a room.
Look at overarching operational strategic objectives. Large scale objectives. 3 or 4 is sufficient. Then rank these by importance with a score of 1-10. 10 being most important.
As a group, brainstorm using post it notes to document the biggest opportunities and issues that people see. No rules, just get them all noted down. If struggling, try a negative brainstorm and then flip the outputs to create opportunities.
Then group the post it notes by categories e.g. processes or services. 
Think about the effort vs ease vs impact of the issues noted. An impact matrix is a great tool for this. Colour code them if it helps. 
Next up, use a cause and effect matrix style process to help determine which to focus on. Rank each problem by importance, on a scale of 0-10 (10 being critical).
Then rank each opportunity one by one to see correlation to each strategic goal. Give it a 0 if no relation, a 1 if minimal, a 5 if some correlation and 9 for highly correlated. Do this for each issue.
This will generate more debate and discussion. This is good. Come to a consensus to Identify which issues relate to each of the pre-defined objectives. Facilitate the conversation, staying neutral if you can.
Now for each problem, simply add the scores up. You’ll be left with a valuable list of issues, ranked and aligned to your organisation’s strategic direction. Super useful mechanism to build an impactful roadmap for both short term and longer-term transformation. 
Statistical analysis brings objectivity, rigor, and evidence-based decision-making to CI. It helps uncover insights, quantify uncertainties, test hypotheses, predict future outcomes, and evaluate performance, enabling organizations to stay competitive in a rapidly evolving business environment. Today we focus on 3 commonly used statistical analysis approaches:
We looked at the 2 sample T test technique This is used to compare the means of two independent groups or samples to determine if they are significantly different from each other. It helps to assess whether any observed differences between the groups are statistically significant or simply due to random chance. Let's say a coffee shop owner wants to determine whether there is a significant difference in the average time it takes to serve customers during the morning shift and the afternoon shift. The owner collects data on the time taken to serve 50 customers during the morning shift and 50 customers during the afternoon shift. The owner wants to know if there is evidence to suggest that one shift is significantly faster than the other. By conducting the two-sample t-test, the coffee shop owner can determine if there is a statistically significant difference in serving times between the morning and afternoon shifts. This information can be valuable for making staffing decisions, optimizing workflow, or identifying areas for improvement in service efficiency.
We explored Correlation analysis. This technique is used to measure the strength and direction of the relationship between two variables. It helps to determine whether there is a systematic association between the variables and to what extent they vary together. Consider a researcher who wants to examine the relationship between studying hours and exam scores among a group of students. The researcher collects data on the number of hours each student spends studying for an exam and their corresponding exam scores. The researcher wants to determine if there is a relationship between the two variables. By conducting correlation analysis, the researcher can gain insights into the relationship between studying hours and exam scores. This information can be useful for students, educators, and policymakers in understanding the importance of study habits and their impact on academic performance.
Then finally we took a shallow dip into Regression analysis. This technique is used to model and analyze the relationship between a dependent variable and one or more independent variables. It helps to understand how changes in the independent variables are associated with changes in the dependent variable and to make predictions or estimate values based on the observed data. Suppose a real estate agent wants to determine the relationship between the size of a house (in square feet) and its selling price. The agent collects data on recently sold houses, recording the size of each house and its corresponding selling price. The agent wants to predict the selling price of a house based on its size. By conducting regression analysis, the real estate agent can estimate the relationship between house size and selling price. This information can be useful for pricing properties, advising clients, and making informed decisions in the real estate market.
Please don't forget to show your support and help the Ever-So-Lean Podcast thrive by taking a moment to rate and review it, your feedback matters!
 
Contact Pranav via his LinkedIn profile
 
Find out more about the British Quality Foundation at www.bqf.org.uk
To find out more about the certifications available with Catalyst Consulting Ltd, visit www.catalystconsulting.co.uk
 
Enrol in the Online Improvement Kata & Coaching Kata Basics Course. The only Kata training created by Jeffrey K. Liker and Mike Rother!
 
Find out more about the Ever-So-Lean Podcast at www.eversolean.com

Introducing Toyota Kata

Dr. Jeffrey K. Liker is a renowned expert on the Toyota Way and a retired Professor of Industrial and Operations Engineering at the University of Michigan. He is the president of Liker Lean Advisors, where he provides consulting, coaching, and training services based on Toyota's principles. Jeff is the author of multiple influential books, including the international best-seller "The Toyota Way," which has sold over 1.2 million copies worldwide. His books have received prestigious awards and have shaped organizations around the globe.
On the Ever-So-Lean Podcast today, we are privileged to have Jeff as our guest. He will provide valuable insights into Toyota and the Improvement Kata, explaining its role within Toyota's management principles and how it complements other components to foster effective organizational development. Additionally, Jeff will offer an exclusive behind-the-scenes glimpse into his latest co-authored novel alongside Tilo Schwartz "Giving Wings to Her Team," which explores the journey of a character refining her coaching skills in nurturing scientific thinking.
Join us for an engaging conversation with this influential figure, inspiring individuals and organizations worldwide to embrace the Toyota Way for continuous improvement and success.
Key Takeaways:
You can sign up online to visit Toyota Plants on dedicated tours which they offer. Available online.
Toyota train their people by doing. They assign them a coach and let them learn on the job. This supports creating sustainable culture.
The Toyota Way talks about the 4P model.
Philosophy (long term scientific thinking. Thinking about it as a social and technical system with the people at the Centre),
Process (one-piece flow, Lean),
People (observe the process to see when it fails, a process is never perfect, we know it will fail, we expect it, but need to learn how. People see these and find solutions to the problems),
Problem Solving (scientific thinking, understand what happened, what were the conditions that caused the problem, what was the root cause, try alternative solutions, pick the best solution based on data and evidence, that then becomes the new standard)
Managers have yearly targets on quality and productivity. They must think scientifically to solve real problems. A boss is there to develop and coach their people in problem solving. A boss is in a coaching position. 
At all levels, allow teams to struggle what “waste time” to solve problems, as this builds a capability. Stand and watch. Observing a process to understand variation
Kata comes from martial arts. Learning movements repeatedly until mastered, repeatable and without thinking. This is Kata. Master one Kata at a time. 
Toyota culture is built on people being taught problem solving. Practice, practice, practice. 
Toyota Kata is scientific thinking. Targeting achieving levels of performance never seen before. Developing something new or to achieve an aspirational goal. The improvement Kata is the scientific model for improving towards a very difficult goal where there is uncertainty. This is broken down in 4 pieces (or Kata):
Set direction (goal, target, what is the outcome you are looking for)
Understand the current condition (process observation methods, understand cycles, deviations, variations and where are the opportunities)
When you understand where you want to go. Don’t try and go to the end solution in one step. Set a small goal, something you can do quickly and cheaply, setting one-week target conditions e.g. short-term targets)
Run experiments (try things and see what happens. Learn from what happens. Then try something else’s (trial and error will eventually get you to the target condition). It’s all about short term goals (motivating, practical and visualise what that means something to you).
Kata is all about people development, core skill is scientific thinking, describe your goal, understand current condition, what levers to pull to improve the process, not deploy solutions that are guesses, rather testing ideas one by one, proving the work or don’t work, learning from it and so on.  
Biggest challenge by far with this approach is having a management culture that is invested in developing their people and learn to coach (manages look for opportunities to train and coach their teams in problems solving, hands on). It will take time, it’s a long-term payoff. This can cause resistance at a senior level. It’s not an online learning process. Thinking learning to play golf, you won’t hit the ball like tiger woods just by watching a video. It takes a hands-on approach, with enough repetition that it becomes like muscle memory (this is Kata). 
The way to Engage people is to engage them. Create a focus for them to improve. Grows confidence and motivation. 
Enrol in the Online Improvement Kata & Coaching Kata Basics Course. The only Kata training created by Jeffrey K. Liker and Mike Rother!
Find out more about the Jeffery K. Liker at www.likerleanadvisors.com
Learn more and download material and tools about the Improvement Kata by Mike Rother at www-personal.umich.edu/~mrother/Homepage.html
You can get a copy of Dr. Jeffrey K Liker and Tilo Schwartz's new novel on Amazon -  https://amzn.to/3LVLw1H
 
To find out more about the certifications available with Catalyst Consulting Ltd, visit www.catalystconsulting.co.uk
Find out more about the Ever-So-Lean Podcast at www.eversolean.com
 
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Developing a Culture

Welcome to another empowering episode of the Ever-So-Lean Podcast! Today, we have a true luminary joining us to delve into the captivating realm of organisational culture and change. Get ready to be inspired by the incredible insights of Karen Leftley, a seasoned change and transformation professional with over three decades of experience driving successful transformations.
Karen's journey in the world of change and transformation took flight during her illustrious 29-year career at BT. As a leader of large-scale change and project teams, she honed her skills and left an indelible mark on the organisation. With expertise grounded in renowned industry practices such as Lean, Six Sigma, Project, and Change Management, Karen became a driving force behind her remarkable accomplishments.
Now serving as the Director and Founder of Boomster Consulting, Karen continues to revolutionise the industry. Her wealth of experience and proven methodologies empower organisations to embrace change and achieve extraordinary results. Notably, Karen's unwavering commitment to excellence is exemplified through her role as the President of the British Quality Foundation (BQF), underscoring her invaluable contributions to the field of business transformation.Karen's prowess extends far beyond her professional achievements. She possesses an exceptional gift for swiftly building deep, trusted relationships with individuals at all levels. Whether collaborating with senior executives on enterprise-wide initiatives or empowering front-line teams, Karen's innate ability to engage and inspire sets her apart. Her passion for ensuring that everyone feels valued and motivated to contribute to the transformation journey is a testament to her outstanding leadership skills.
In this captivating episode, Karen unveils transformative wisdom and practical strategies to shape and change the culture within your organisation. Prepare to gain profound insights into the significance of culture, influencing employee behaviour, customer experiences, talent retention, innovation, and organisational adaptability. By the episode's end, you'll be empowered, confident, and brimming with energy to drive sustained transformation within your organisation.Join us in this enlightening conversation with Karen Leftley as we embark on a riveting exploration of organisational culture and change. Allow her wealth of experience and expertise to inspire and equip you with the tools to create a thriving culture, forging the path to long-term success and exponential growth.
Key Takeaways:
Surround yourself with people that challenge you.
Love what you do. Enjoy it when that happens you deliver results
Create a clear direction where you want to go. What is it that you’re trying to achieve and really identify a clear purpose of why the role people perform within your organisation is important. It goes a long way to helping create that culture set out the value of your team or organisation in terms of expected behaviour.
A loan leader can’t do a great deal on their own, the most successful team and organisations tend to have fellowship and buying across all levels.
Understand what is different about where you are headed versus the current state.
Causing disruption in what people personally value is what causes resistance. So really understand what it is that you’re trying to change and share that knowledge with the team, so that they understand intern as well. You’ll never stop resistance, forming, but following the steps you can be more prepared when it comes.
Be transparent, communicate regularly, and if you can set a cadence so people know when to expect updates and when to expect information.
Involvement where possible helps to reduce the resistance. If there is opportunity to involve people get them involved it’s a worthwhile investment because if people are part of the solution they will own it going forward.
People will create that culture when they understand where they are going why they are going there. They can understand it and then realign to it.
Give them the confidence and knowledge they need to be successful.
Culture change is not going to happen overnight, you have to keep working at it. It’s all about communication and respect for people, as so much of continuous improvement is.
Please don't forget to show your support and help the Ever-So-Lean Podcast thrive by taking a moment to rate and review it, your feedback matters!
 
Find out more about the British Quality Foundation at www.bqf.org.uk
Learn more on Karen's business Boomster Consulting at www.boomsterconsulting.com
 
To find out more about the certifications available with Catalyst Consulting Ltd, visit www.catalystconsulting.co.uk
 
Enrol in the Online Improvement Kata & Coaching Kata Basics Course. The only Kata training created by Jeffrey K. Liker and Mike Rother!
 
Find out more about the Ever-So-Lean Podcast at www.eversolean.com

Individual & Organisational Learning

Today, we have a very special guest joining us, the one and only Dr. Alaa Garad, a true titan in the world of Quality Management and Organisational Learning. With an astonishing 24+ years of experience and an impressive track record in esteemed organisations like Emirates Airlines, Union National Bank, and IIP UAE, Dr. Garad is a highly acclaimed industry expert.
Hold onto your seats as Dr. Garad takes us on a captivating journey into the realm of learning-driven organisations. He is not just any expert; he is the visionary creator of the revolutionary Learning-Driven Organisation Model, a concept that has transformed countless businesses. If that wasn't enough, he's also a bestselling author, with his ground-breaking book, 'The Learning-Driven Business,' captivating readers worldwide.
In recognition of his exceptional contributions, Dr. Garad was honoured with the prestigious BQF Headline UK Excellence Award in 2022. It's clear that we're in the presence of greatness, and he's here today to share his unparalleled insights on how learning can supercharge individual performance and propel us towards achieving our goals.
Get ready to unlock the secrets behind organisational learning and its pivotal role in driving companies towards their mission and strategic objectives. Dr. Garad will shed light on the transformative power of continuous learning, unveiling strategies and techniques that can turn any organization into a powerhouse of growth and success.
This episode promises to be a rollercoaster ride of inspiration, knowledge, and actionable takeaways. So fasten your seatbelts and join us as we delve deep into the fascinating world of learning-driven organisations with the incredible Dr. Alaa Garad. You won't want to miss a single second of this thought provoking conversation!
Key Takeaways:
Passion drives success.
It’s never too late to learn. Whether you are a child, a young adult, middle-aged or an OAP, it doesn’t matter there’s always opportunities to learn.
Think about different learning types. If you’re creating learning for people, think about how you’re creating that learning and how do you expect people to connect with it. How are they going to retain that knowledge?
Be humble enough to learn from mistakes, if you and an organisation make a mistake, just be humble just say look I made a mistake that didn’t work out. Think two-way doors, most things can be undone.
Make learning fun, it aids knowledge retention.
Learning doesn’t need to have high costs. Installing mechanisms like an After-Action Review is useful. Just Google, there’s lot of free resources and templates freely available. It doesn’t have to cost money to be able to learn, you can benchmark from other people, other organisations and look at published reports that are online. You can even build a strong network on platforms such as LinkedIn to share knowledge.
Take ownership of learning as individuals and organisations and learn how to learn.
Find out more about Dr Garad's LDO model at www.ldomodel.org
To find out more about the BQF Certified, Lean Six Sigma Business Blackbelt, and other certifications available with Catalyst Consulting Ltd, visit www.catalystconsulting.co.uk
To learn more about the British Quality Foundation (BQF) visit www.bqf.org.uk
 
Enrol in the Online Improvement Kata & Coaching Kata Basics Course. The only Kata training created by Jeffrey K. Liker and Mike Rother!
 
Find out more about the Ever-So-Lean Podcast at www.eversolean.com
 
Please don't forget to show your support and help the Ever-So-Lean Podcast thrive by taking a moment to rate and review it, your feedback matters!
 

STFC RAL Space: The Road to Excellence

Are you looking for some inspiration on how to setup and get your organisations Continuous Improvement program up and running? Look no further than STFC RAL Space! With over 60 years of experience in space programs, RAL Space is at the forefront of driving innovation and unravelling the secrets of the universe in collaboration with leading agencies, universities and companies worldwide.
But here's the real secret to their success: continuous improvement, problem-solving, and people development. RAL Space has very recently crafted an extraordinary continuous improvement program, and today we have the privilege of hearing from the trailblazers leading the way on just how they've done it!
Matt is joined by Sam Tustain, the mastermind behind aligning the needs of the business with the CI program, ensuring that every step taken is a leap towards excellence. Dr. Helen Butcher, an admired physicist, focuses on understanding the needs of employees and collaboratively finding ingenious solutions to common challenges. And Sophie Hall, the remarkable software engineer and SCRUM master, who is dedicated to understanding the voice of the customer and delivering ground-breaking solutions that meet their every need.
Together, they form just part of a passionate and dedicated team, driving RAL Space's journey to greatness. In this episode of the Ever-So-Lean Podcast, they will share their captivating experiences, enlightening insights, and inspiring hopes for the future. Their stories will empower you to embark on your own organisation's road to excellence.
So, get ready to be captivated and inspired! Join us on the Ever-So-Lean Podcast as we explore the extraordinary story of RAL Space and discover how their pursuit of continuous improvement can launch your organisation to new heights. Sit back, relax, and prepare for an unforgettable journey!
Key Takeaways:
We could all learn from the approach of the three work-strands 1) voice of the business; 2) voice of the staff; 3) voice of the customer. Although they overlap quite frequently, the clear definition between the three listening to the voice of each of those different areas is such a great way of getting the engagement and making sure that you’re covering every aspect when you’re trying to identify the problems and find the solutions.
Obtain sponsors for projects. Seeking sponsorship from stakeholders and directors which provides an overarching buy-in from a senior leader or an external stakeholder and get them behind you just adds momentum to the project you’re working on, and a really helps it move forward.
Engaging people through mechanisms e.g. through talks, surveys, drop-in sessions etc. If you can get that buy in, it really helps with sustaining change.
Think long-term over short-term gain. It’s the long-term culture that you’re trying to create.
Value Stream Mapping very early on in their journey. This really helped them to understand their processes end to end. Doing this on the wall with Post-It notes is a great method!
Demystify terminology. Avoid focusing on terminology that’s really confusing for people to understand e.g. Japanese words. By demystifying you can make it accessible for people.
Start simple e.g. 5S activity of a small area. This approach can gain interest and inspire people because they can really see a visible change and an improvement in their workplace.
Find out more about STFC RAL Space at https://www.ralspace.stfc.ac.uk/Pages/home.aspxww.ralspace.stfc.ac.uk
 
To find out more about the BQF Certified, Lean Six Sigma Business Blackbelt, and other certifications available with Catalyst Consulting Ltd, visit www.catalystconsulting.co.uk
To learn more about the British Quality Foundation (BQF) visit www.bqf.org.uk
 
Enrol in the Online Improvement Kata & Coaching Kata Basics Course. The only Kata training created by Jeffrey K. Liker and Mike Rother!
 
Find out more about the Ever-So-Lean Podcast at www.eversolean.com
 
Please don't forget to show your support and help the Ever-So-Lean Podcast thrive by taking a moment to rate and review it, your feedback matters!

Lean in the Legal Sector

Get ready for an exhilarating episode of the Ever-So-Lean Podcast, as we put Lean in the dock, and explore how this methodology is taking shape in the world of law! Our guest for today is none other than the phenomenal Sarah Harris, a Criminal Barrister, Regulatory Partner and CI Practitioner with over a decade of experience. Sarah shares with us the incredible story of how CI has evolved in her industry, and the great work that is being done at Kingsley Napley to lead the way in this. But that's not all - Sarah is also the FIRST participant in the field of Law to successfully graduate as a Lean Six Sigma Business Black Belt, a BQF accredited program designed for organizations in the digital age - this sounds great!
Join us as Sarah gives us an insider's view of Lean in the Law industry, sharing the challenges and benefits of applying Lean principles in the legal profession. From improving efficiency and reducing waste to enhancing the client experience, we'll discover how Lean is transforming the way lawyers work. So, hold on to your peruke and get ready for proceedings, as Sarah Harris meets Matt on this episode of the Ever-So-Lean Podcast!
Key Takeaways:
It was amazing to hear how we can apply this methodology in something so different. You really can apply Lean ways to anything.
Great approach in selling the Lean concept to their senior leaders. Thinking about the long-term gains rather than the short-term gains. It was born from within, this isn’t something that the senior leadership requested, it came from the team. They presented it back to the leadership get their buy-in.
Framed in the right way build, you can earn the trust of senior leaders and then deliver the results
The traditional Lean Six Sigma/any methodology as we know it doesn’t fit every single use case. Don’t be afraid to take it and translated it into something meaningful to your organisation e.g. Sarah spoke about how they don’t have customers they have clients. So, they have voice of the client instead of customer.
Don’t feel in your organisation that you have to stick rigidly to the DMAIC steps, find a way that works for you. Convert it into a language that works in your organisation because if you don’t it’s not going to sustain, people will see through it and the last.
Make change fun and see it as an opportunity. Get those ideas coming in. Every problem is a treasure and create a mindset where every problem is a treasure. It is as an opportunity to make things better. Make it enjoyable and people will stick with it.
 
Find out more about Kingsley Napley at www.kingsleynapley.co.uk
If you would like connect with Sarah you can do so at https://www.linkedin.com/in/sarah-harris-883b9553/ or via email at sharris@kingsleynapley.co.uk
 
To find out more about the BQF Certified, Lean Six Sigma Business Blackbelt, and other certifications available with Catalyst Consulting Ltd, visit www.catalystconsulting.co.uk
To learn more about the British Quality Foundation (BQF) visit www.bqf.org.uk
 
Enrol in the Online Improvement Kata & Coaching Kata Basics Course. The only Kata training created by Jeffrey K. Liker and Mike Rother!
 
Find out more about the Ever-So-Lean Podcast at www.eversolean.com
 
Please don't forget to show your support and help the Ever-So-Lean Podcast thrive by taking a moment to rate and review it, your feedback matters!

Introducing Lean Six Sigma

Get ready to uncover the secrets of Lean Six Sigma as we turn over some rocks and learn about this incredibly powerful methodology with a true legend in the field of operational excellence, Martin Brenig-Jones!
Join Matt and Martin as they explore what sets Lean Six Sigma apart from other methodologies and discover how it can revolutionise your organisation. With Martin's extensive experience as a certified Lean Six Sigma Master Black Belt, we'll learn how to determine if this approach is the right fit for your organisation, and how the pandemic and remote and hybrid working has changed the landscape of learning.
As the Executive Chair at Catalyst Consulting Ltd, Martin has trained and coached leaders at all levels around the world, helping to create brilliant organisations by developing people. With his co-authored bestselling book 'Lean Six Sigma for Dummies' having sold nearly 100,000 copies worldwide, we'll get exclusive insights from the expert himself.
Don't miss out on this incredible opportunity to learn from one of the best in the business and discover how Lean Six Sigma can provide you with a valuable skillset, desirable certification and transform your organisation. Tune in now and get ready to be inspired!
Key Takeaways:
Use case studies to earn trust. Build that trust, create that concept, prove that concept and then create a storyboard to sell it to the wider organisation. Earning that trust early on really does builds solid foundations to move forward.
Target low hanging fruit, prove the methodology.
Think about communications. How do you share activity and progress on what you’re doing? How do you share that with the rest of the team? How do you share that with the frontline? How do you share that with the senior leaders?
Show and tail events are a great mechanism to really visualise what you’ve done. Shout from the rooftops about how great the methodology that you followed is, what it has delivered for the business and how it’s benefited the people.
Build skills, knowledge and confidence within the organisation. It’s all about the people, if you can develop the people and take them along the journey with you, you are only going to get stronger. The organisation will grow in strength and in numbers and it’s an amazing feeling when you start to see all of these problems being solved at root cause level by various different people. Then, you can design new processes using Lean Six Sigma and similar methodologies to help you design them in a robust way.
Try and convince your senior leaders that you don’t need to know the answer at the outset of a project. Trust the process, follow the steps of DMAIC, the define the measure, the analyse, the improve, and the control. Trust that process it does work and it will guide you towards a root cause problem and a solution that fixes that problem at that level.
In time it will become the way you do things trust it go with it, it does work I promise you
 
Find out more about the BQF Certified courses available with Catalyst Consulting Ltd at www.catalystconsulting.co.uk
Bag yourself a copy of Martin’s co-authored best-selling books ‘Lean Six Sigma for Dummies’ and ‘Lean Six Sigma for Leaders’ at https://amzn.to/3AiA7X6
You can also learn more about Martin’s photography side-hustle creating high-quality, customisable and adaptable lighting products to raise the standard people expect from contemporary LED lighting at www.adaptalux.com
 
Enrol in the Online Improvement Kata & Coaching Kata Basics Course. The only Kata training created by Jeffrey K. Liker and Mike Rother!
 
Find out more about the Ever-So-Lean Podcast at www.eversolean.com
 
Please don't forget to show your support and help the Ever-So-Lean Podcast thrive by taking a moment to rate and review it, your feedback matters!

Identifying & Prioritising Loss

Hold on to your pencils and get ready to transform your organisation with the latest episode of the Ever-So-Lean Podcast! Join Matt as he sits down with the amazing Pankaj Sharma, Managing Director at Wahl Clipper Corporation, all the way from the stunningly beautiful country of Vietnam.
Pankaj's incredible experience in Continuous Improvement roles across the globe makes him the perfect guide to help us understand how to identify and prioritise losses in your organisation. Learn how to identify and eliminate the "8 Wastes", which are non-value-adding activities or processes within a system, process, or organization. These wastes include Defects, Overproduction, Waiting, Non-utilized Talent, Transportation, Inventory, Motion, and Extra Processing, also known as TIMWOODS or DOWNTIME. By eliminating these wastes, you can increase Safety boost Efficiency, Reduce Costs, and Improve Quality.
Pankaj is an expert in implementing the Pillars of World Class Manufacturing (WCM) and the Cost Deployment methodology, and his extensive experience of diverse cultures, different paces, and varying impacts make him the perfect guest to help us navigate this daunting challenge.
Key Takeaways:
Identify a KPI for the loss first. Look at the KPIs that are directly impacted by that loss and use them as the measure.
Make it visual to help people understand.
When visiting the shop floor, focus on the team/the people that are doing the job for them to understand the waste. They likely haven’t got the time to be working through data and looking at spreadsheets. Make it visual e.g. create Pareto or Pie Charts. Create graphs create something to visualise is the lost a really help people understand it. It goes a long way to winning people round and getting people on your side and getting them to take ownership of the problem as well.
Ask people questions to understand the loss open ended questions e.g. talk to me about, tell me why, what do you think of. Get people involved, it really does work.
Look at the source losses don’t look at the symptom losses because if you solve the source you will solve the symptom.
Don’t feel the need to collect all the data right at the very beginning. There could be loads of data and that takes time to collect and review. It’s great to have the data, it’s important but when you’re kicking off don’t wait. It’s better to get 60% now than 100% never so start off by just going out and understanding where your losses are. Observe and get some real basic data just to help you make an informed decision. You can go back and collect more data afterwards, but initially just have a look and see what you think. Ask your people.
Don’t remain in denial, adapt and overcome and what we mean by that is if you’re working on a project and you’ve put a lot of effort into, but it’s not delivering. It’s not solving the problem that you were trying to address. Don’t be afraid to stop, take account of what’s going on. Really look at you at the data/information that you have, and don’t be afraid to change approach, or change the project. Don’t deny that the fact that’s happening. It’s okay to fail and if your senior leaders aren’t allowing you that safe space to be able to fail, then you’re not in a sustainable Lean. Failure is the best way to learn.
 
To find out more about the  certifications available with Catalyst Consulting Ltd, visit www.catalystconsulting.co.uk
 
Find out more about the Ever-So-Lean Podcast at www.eversolean.com
 
Enrol in the Online Improvement Kata & Coaching Kata Basics Course. The only Kata training created by Jeffrey K. Liker and Mike Rother!
 
Please don't forget to show your support and help the Ever-So-Lean Podcast thrive by taking a moment to rate and review it, your feedback matters!
 

Getting Senior Level Commitment

Get ready to dive into the world of Continuous Improvement Culture, where Senior Level commitment is key! In this episode, we have two experts in the field, Richard Whitehouse, former Director of Operations, and Emily Viarnaud, Head of Sales, Membership & Marketing at the British Quality Foundation (BQF). They share their insights on why Senior Level commitment is crucial for developing a sustainable culture of improvement within an organization. We'll learn how overlooking or misunderstanding this important factor can lead to hesitance, resistance, and unrealistic objectives. But fear not! Richard and Emily offer valuable advice on how to earn trust and win support to create a Continuous Improvement culture that measures against real business metrics. And that's not all! Emily also gives us an inside look into the BQF and the fantastic work they do, including how to enter this years Excellence Awards.  So sit back, relax, and get ready for an engaging discussion with our experts. Plus, stick around for a fun game of Yes/No with Richard and Emily!
Key Takeaways:
Senior stakeholder engagement is so important to a continuous improvement culture. If you can get it, it really helps, but it might take time.
Target quick wins, that low hanging fruit, those really quick wins that will earn trust with senior leaders. If you can earn their trust and get their belief in what you’re trying to create, that belief in a continuous improvement culture, you are 99% of the way there because from small acorns mighty oaks grow.
Don’t be tempted to expand to fast. It’s really tempting to run 1,000 miles an hour, but sometimes it’s better to go a little bit slower and really get those foundations and mechanisms right.
Focus on the culture, not the program. A really good way of doing that is to build your reporting around business KPIs. This then breeds the culture and people are not focusing on special Lean KPIs or continuous improvement, they are focusing on business KPIs. Use continuous improvement to drive those metrics, that way it becomes part of the culture.
Make CI part of the normal work (the way we do things). Every single process will have opportunities for continuous improvement, look for those quick wins and you’re well on your way to get in your senior stakeholders engaged in what you’re trying to do.
Find out more about the British Quality Foundation at www.bqf.org.uk
 
To find out more about the  certifications available with Catalyst Consulting Ltd, visit www.catalystconsulting.co.uk
 
Enrol in the Online Improvement Kata & Coaching Kata Basics Course. The only Kata training created by Jeffrey K. Liker and Mike Rother!
 
Find out more about the Ever-So-Lean Podcast at www.eversolean.com
 
Please don't forget to show your support and help the Ever-So-Lean Podcast thrive by taking a moment to rate and review it, your feedback matters!

Introducing Lean & Lean Leadership

In this episode of the Ever-So-Lean Podcast, we are diving deep into what Lean actually is, why we should be doing it, and what it takes to sustain a culture of Continuous Improvement. But wait, don't hit the snooze button just yet! We have an incredible guest who is sure to inspire and motivate you on your journey towards Lean Excellence.
Get ready to be energized by the one and only Natalie Sayer, a true heavyweight in the Lean and Continuous Improvement world! As the co-author of the renowned "Lean for Dummies" book, Natalie has a global influence and has helped countless leaders and teams navigate through this VUCA world we live in (Volatile, Uncertain, Chaotic and Ambiguous).
As the Principle & Founder of The Blair David Company, Natalie acts as a Thinking Partner & Executive Coach, creating strategies and inspiring teams to achieve greatness. Her wealth of experience and inspiring stories will leave you feeling empowered to tackle any challenge that comes your way.
So, whether you're just starting out on your Lean journey or are a seasoned veteran, you won't want to miss this episode! Natalie's advice and guidance will give you the tools and motivation you need to create a culture of continuous improvement that will last for years to come. So sit back, relax, and get ready to be inspired by the incredible Natalie Sayer, as she joins Matt on the Ever-So-Lean Podcast!
Key Takeaways:
Positive change comes through people, it’s all about people!
Blame the process not the people.
Look for something in the operation to focus on, don’t try and go after everything e.g. look for safety improvements or quality improvements. Look to improve flow or how different shifts are talking to each other. All these processes are common in in most operations and provide a good starting place.
Ask lots of open-ended questions, talk to me about, tell me why what’s the purpose of this what do you think about, that really focus on what’s going on. This is because sometimes our eyes don’t tell us the full story or brain is very clever at filling in the gaps for us and sometimes those gaps on actually what we’re looking for.
Sketch the problem, by sketching the problem you can really see what is in front of you, and therefore understand it. There’re no language barriers in a sketch. There’re no words to translate, a sketch crosses every single language in the world.
 
Find out more about the Blair David Company at www.blairdavid.com
Lean for Dummies - https://amzn.to/4cio7Ce
 
To find out more about the  certifications available with Catalyst Consulting Ltd, visitwww.catalystconsulting.co.uk
 
Enrol in the Online Improvement Kata & Coaching Kata Basics Course. The only Kata training created by Jeffrey K. Liker and Mike Rother!
 
Find out more about the Ever-So-Lean Podcast at www.eversolean.com
 
Please don't forget to show your support and help the Ever-So-Lean Podcast thrive by taking a moment to rate and review it, your feedback matters!

Continuous Improvement: The UK Space Agency

Get ready for lift off with this thrilling episode of the Ever-So-Lean Podcast, where Matt chats with Ian Annett, Deputy Chief Executive at the UK Space Agency. From the exciting partnership with Virgin Orbit that led to a rocket launch from a Spaceport in Cornwall, to the current intern opportunities available at the UK Space Agency, Ian shares his insights on how Continuous Improvement plays a role in the Space Industry. But that's not all - stay tuned as Ian tackles the YES/NO game, and shares his perspective on the tantalizing possibility of extra-terrestrial life. With fascinating insights and a sense of wonder that will leave you starry-eyed, this is an episode you won't want to miss!
Key Takeaways:
Even when the stakes are really high, and the cost of failure can be massive it’s still where we learn the most and failure is part of continuous improvement so we shouldn’t be afraid to fail. Failure is such a natural thing for human beings. When working on your continuous improvement projects and you looking for the right countermeasure you looking for the right solution you might not get it right first time. We learn, we understand the problem, dust ourselves off and we go again.
The space industry is so invested in people. Ian spoke about how the recent space launch in Cornwall, the buzz was electric, and everybody was pulling together for a common goal. Everyone was solving problems. It was amazing to hear how everybody can pull together to deliver results.
If you think the Space Industry could be for you, then have a look at the internships and other opportunities that Ian referenced via the link below, they sound super exciting!
Find out more about the UK Space Agency at www.gov.uk/government/organisations/uk-space-agency
UK Space career opportunities https://www.ukspace.org/careers/pre-and-early-career-opportunities/
 
To find out more about the  certifications available with Catalyst Consulting Ltd, visit www.catalystconsulting.co.uk
 
Enrol in the Online Improvement Kata & Coaching Kata Basics Course. The only Kata training created by Jeffrey K. Liker and Mike Rother!
 
Find out more about the Ever-So-Lean Podcast at www.eversolean.com
 
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Introducing The Toyota Way

Hold on to your steering wheels, because in this episode of the Ever-So-Lean Podcast, Matt is joined by James K. Franz, the Vice President of Global Operations at the Toyota Way Academy - the birthplace of Lean Excellence and the Toyota Production System. Jim's enviable Lean education, acquired through training in Japan and the United States, has made him a recognized industry expert, earning global accolades. He shares his insights on how the Toyota Way has evolved and the importance of investing in people to create a true Lean culture. Jim warns against the dangers of blind benchmarking and provides practical examples of how he has successfully led enterprise-wide transformations across multiple industries, achieving significant improvements in quality, productivity, lead time, and cost reductions. Get ready to be inspired by Jim's expertise, as he talks about his Shingo-prize-winning publication 'The Toyota Way to Continuous Improvement', co-authored with Dr. Jeffrey Liker. With engaging insights and practical tips, this episode is not to be missed - it's a gift to all those looking to achieve Lean excellence!
Key Takeaways:
Invest in your people. It is all about your people - culture, culture, culture and respect! There’s no point having a team that parachutes in and does Lean activity. To sustain and create a culture, it’s got to be a journey taken with your people. A point well made by Jim, about how would you feel if someone else was brought in to solve your problems, and they told you how to continue with that after you’ve been doing the task for a significant period. It’s really disrespectful to the people, allow them to own the solution.
Avoid chasing money, rather set business targets the money will come. Focus on business targets, creating a culture, getting it to cascade down like a cascading down like water trickling down a waterfall.
It’s all about the journey and about the learning and experience. It’s okay to fail and it’s okay to make mistakes. That’s how we learn and that’s how we develop as individuals and how you will develop your culture.
Benchmarking can be dangerous, although we encourage benchmarking in general. Be wary of simply copying without understanding what the problem was that they were trying to solve. It might not work for you and it might not be appropriate for you because your problem might be a totally different root cause. Understand the full context before you perform benchmarking.
 
Find out more about the Toyota Way Academy at www.toyotawayacademy.com
Toyota Way to Continuous Improvement - https://amzn.to/3SFLTRu
Enrol in the Online Improvement Kata & Coaching Kata Basics Course. The only Kata training created by Jeffrey K. Liker and Mike Rother!
 
To find out more about the  certifications available with Catalyst Consulting Ltd, visit www.catalystconsulting.co.uk
Find out more about the Ever-So-Lean Podcast at www.eversolean.com
 
Please don't forget to show your support and help the Ever-So-Lean Podcast thrive by taking a moment to rate and review it, your feedback matters!
 

Personal Cultures, Generational Bias & Learning Styles

Hold on tight because in this episode of the Ever-So-Lean Podcast, Matt is joined by none other than Danilo McGarry - a renowned Digital Transformation leader with almost 20 years of experience in designing, delivering, and scaling global technology and operational initiatives. Danilo shares his insights on how Artificial Intelligence (AI) and Automation are revolutionizing modern business, and how Personal Cultures, Generational Bias, and Learning Styles impact Lean Culture growth. This conversation is not only incredibly enlightening but also full of penny-drop moments and opportunities for self-reflection. Danilo's work has been widely recognized and published in top-tier publications such as The Financial Times, The Times, and Bloomberg. He has been ranked in the Top 10 in the world by research and consultancy firms in various tech domains such as AI, Innovation, Digital Transformation, CRS, and Data. Not only that, but Danilo has also been ranked in the Top 50 most powerful people in AI, Top 20 in the world for Digital Transformation, and even claimed the #1 spot two years running as the Top Automation Executive. Get ready for a mind-blowing conversation that will leave you with a deeper understanding of how generational variation impacts organisations, and the role of AI and Automation in Lean Culture growth. This episode is not to be missed!
Key Takeaways:
Think about the different generations within your workplace. It is likely that you have many different generations within your team. Each may a slightly different approach to how you convey information.
Think about generational bias in the workplace. It could be happening unintentionally, thinking about can highlight opportunities for improvement.
I’m really excited to see what comes from AI over the following years. How businesses use automation as part of transformation. It’s exciting to see how it creeps into organisations and businesses and day-to-day activities in time. We already see technology everywhere e.g. apps on mobile phones which are becoming so common now. Everything has an app, even your supermarket loyalty card!
 
Find out more about Danilo at www.danilomcgarry.com
 
To find out more about the  certifications available with Catalyst Consulting Ltd, visit www.catalystconsulting.co.uk
 
Enrol in the Online Improvement Kata & Coaching Kata Basics Course. The only Kata training created by Jeffrey K. Liker and Mike Rother!
 
Find out more about the Ever-So-Lean Podcast at www.eversolean.com
 
Please don't forget to show your support and help the Ever-So-Lean Podcast thrive by taking a moment to rate and review it, your feedback matters!
 

Empowering Your Workforce: Motivation, Wellness & Engagement

Get ready to be inspired and motivated as Matt sits down with Debbie Green, Owner & Founder of Wishfish Coaching & Development, and Co-Host of the Secrets From a Coach Podcast. In this episode of the Ever-So-Lean Podcast, Debbie shares her expertise on how to build a highly engaged, motivated, and healthy workforce, all while cultivating a Continuous Improvement culture.
With years of experience in executive development, wellness coaching, team coaching, training design, and management, Debbie knows what it takes to create great leaders and break down barriers between management and frontline workers. Her insights on employee engagement, motivation, and wellness are not only informative, but they are also actionable, providing listeners with practical tips on how to create a positive and productive work environment.
And if that's not enough to get you excited, be sure to stick around for the Yes/No game, where Debbie puts her skills to the test and tries to avoid using the two most common answers in the English language. Trust me, it's harder than it sounds!
Key Takeaways:
Think about your people. Think about what makes them tick. Make them feel important. You never know what’s going on in someone’s personal life, so enquire, ask how they are, ask what they doing, it goes a long way. Ask what you could do to help them.
As open-ended questions e.g. talk to me about, tell me how, why do you do this, how would you do that. Ask their opinion, people who do the job everyday know the most about the job.
Breakdown management barrier that resembles a parent child relationship. It doesn’t have to exist anymore. We’re all human beings we will get dressed the same way we will put one leg in before the other. If in your organisation you have one of those organisation charts in your reception, avoid putting management at the top and then front-line associates at the bottom! It sends out the message that management is more important that staff. Spin that pyramid the other way. The most important people in your organisation are the people that actually do the day-to-day work. It wouldn’t happen without them, so please don’t make managers feel more important than frontline people.
Be Foxy leaders! as Debbie pointed out a foxy leader is the way to be if you miss the bit about foxy leadership.
 
Find out more about Wishfish at www.wishfish.org.uk
To find out more about the certifications available with Catalyst Consulting Ltd, visit www.catalystconsulting.co.uk
 
Enrol in the Online Improvement Kata & Coaching Kata Basics Course. The only Kata training created by Jeffrey K. Liker and Mike Rother!
 
Find out more about the Ever-So-Lean Podcast at www.eversolean.com
 
Please don't forget to show your support and help the Ever-So-Lean Podcast thrive by taking a moment to rate and review it, your feedback matters!

You Can Solve Anything

In this episode of the Ever-So-Lean Podcast, Matt dives into the world of Lean within Healthcare with Anil Mathew, the former Group Director of Continuous Improvement at the National Health Service (NHS) and the current CEO & Director of the Lean Enabled Group. Anil has led ground-breaking efforts to develop a Continuous Improvement Culture in the NHS, building staff improvement capabilities and empowering Problem Solving to drive meaningful change. His remarkable achievements have earned him a prestigious HSJ Award and even a visit from former UK Prime Minister Boris Johnson and former Secretary of State for Health, Jeremy Hunt. Anil shares his fascinating insights into the critical role of Lean Techniques in Healthcare and provides an inspiring perspective on how Lean Thinking can drive progress in even the most challenging of environments. Get ready to be amazed!
Key Takeaways:
Lean principles can be used absolutely anywhere, in any industry, whatever role you perform and in any process. You can use Lean to improve the way that you work, increase engagement, drive out waste, drive out defects and improve productivity.
Investing in people. Continuous Improvement is so dependable upon the people, the people who know how to fix the problems as they perform the processes. They know the problems and they’ve probably got the solution in their brain somewhere. So, invest in people.
Learn by doing. Make it real. Have a go, use the tools see how they work, show results – it’s super important, that’s how you get your credibility.
Celebrate success! Don’t hide it, when you do something and achieve a result, make sure everybody knows about it. Celebrate it, praise people, build that confidence and you can drive Lean in your business.
 
Find out more about the Lean Enabled Group at www.lean-enabled.co.uk
To find out more about the  certifications available with Catalyst Consulting Ltd, visit www.catalystconsulting.co.uk
 
Enrol in the Online Improvement Kata & Coaching Kata Basics Course. The only Kata training created by Jeffrey K. Liker and Mike Rother!
 
Find out more about the Ever-So-Lean Podcast at www.eversolean.com
 
Please don't forget to show your support and help the Ever-So-Lean Podcast thrive by taking a moment to rate and review it, your feedback matters!

Ever-So-Lean Podcast Trailer

Are you ready for a more efficient and people-focused future? Look no further than the Ever-So-Lean Podcast for inspiration! Join Matt Sims as he meets an incredible cast of international guests from the worlds of Leadership, Continuous Improvement and Problem Solving, who offer advice, guidance and direction from their experience. Don’t miss out on this high-energy ride that will leave you fired up and ready to tackle your own Continuous Improvement journey!
Find out more about the Ever-So-Lean Podcast at www.eversolean.com
 
Please don't forget to show your support and help the Ever-So-Lean Podcast thrive by taking a moment to rate and review it, your feedback matters!